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Why do I keep ketting Something's not right error pop-up?

Anonymous
2024-03-19T14:35:48+00:00

When running a McAfee full virus scan I keep getting pop-up windows with the message Something's not right. It's not you. It's us. Try again later. It doesn't seem to affect the scan other than switching from the status window to the desktop.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2024-03-20T06:31:19+00:00

    Hi Mitchell McGee,

    Welcome to Microsoft Community.

    Based on the original description, it seems that McAfee's full virus scan affected the state of certain processes or services.

    Would you mind sharing more information about this issue with us?

    • Were there any special events in the device before the problem occurred? For example, system update, driver update, application update, BIOS update?
    • Is this phenomenon limited to full virus scan performed with McAfee?
    • Is it the same when you run a scan in a relatively clean environment (for example, new local account, clean boot)? Create a local user or administrator account in Windows - Microsoft Support Clean Boot starts Windows with a minimal set of drivers and startup programs. It can be used to determine whether a background service or program is interfering or causing a problem. These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step. Please be careful not to disable any services related to security credentials or security authentication, such as TPM, Security, Credential.
    • Are there any event logs recorded in the device that related to the phenomenon? Event Viewer | Microsoft Learn
    • If possible, would you mind sharing with us a video file visualizing the phenomenon? Visual content helps to understand the problem state more intuitively and reduces errors at the comprehension level.

    Files can be shared via cloud storage services.For Microsoft, the common cloud storage service is OneDrive.Share OneDrive files and folders - Microsoft Support

    If I misunderstand your situation, feel free to correct me and share the information.

    Best Regards,

    Kyo - MSFT | Microsoft Community Technical Support

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  2. Anonymous
    2024-07-29T12:45:17+00:00

    Hello,

    I had this very issue when trying to run a virus scan. I scanned each folder individually and slowly isolated the file that was causing it. For me it was a specific game that was pre downloaded before its release through the xbox store on my windows 11. As soon as I uninstalled it everything worked fine.

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