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Disk manager error the device is not ready

Anonymous
2024-03-20T03:22:20+00:00

So i have a500G external hard drive that I am trying to start using. I'm attempting to use disk management to get it online/ready but keep getting the device is not ready. I have tried to follow the steps that I have seen in other similar questions using the cmd but eventually the light on the drive turns off and it says that it is no longer there and then about thirty seconds later it says that the USB has malfunctioned. I have gone through a decent variety of troubleshooting to try to get it to work to no progress so any help would be greatly appreciated, I am running windows 10 to those who decide to help

Windows for home | Windows 10 | Files, folders, and storage

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  1. Anonymous
    2024-03-20T20:04:45+00:00

    Dear Michael Arrigo

    Thank you for posting in the Microsoft community. The issue about your external USB hard disk not being readable is actually very complicated. We'll walk you through the steps to troubleshoot your problem.

    1.1 Hardware issues, usually external hard disk has independent power supply and rely on USB power supply two modes, if your hard disk box has independent power supply, then you can skip this step, if your hard disk does not have independent power supply, we recommend that you replace the USB interface to USB3.0 interface, his power supply is more stable.

    1.2 If you have other computers, you can try to insert the external hard disk into other computers to test whether it is a hardware problem of the hard disk itself.

    1. Permission problems, you can check whether the computer has installed three-way anti-virus software, some anti-virus software will prohibit the reading of the external USB hard disk. If your laptop is a HP notebook, HP security center will also have similar settings on the external hard disk access need to be opened.

    3.1 Driver issues, some external hard disk enclosure can not be used directly through USB, you need to install the hard disk enclosure separate driver and firmware to be able to use normally, if it is convenient if you can tell your hard disk enclosure model, so that we can further inquiry.

    3.2 Computer driver problem, you can try to enter the official website of your computer's motherboard manufacturer to update the chipset driver, which will also help to solve your problem.

    4.System problem, you can refer to the following solution, update your WINDOWS 10 to the latest version, it will fix your system level problem and install some stable version of drivers.

    First of all it is recommended that you backup your important personal data just in case.

    Regarding your problem it is recommended that you try the following steps for a WINDOWS repair installation:

    Download Windows 10 (microsoft.com)

    Select Create Windows 10 Installation Media - Download - Execute - Select Accept Terms - Select Make Media Tools for Another Computer - DVD ISO file - Select Save to Desktop - Open WINDOWS.ISO file - Run SETUP.EXE. Wait for WINDOWS Update Repair to complete.

    Looking forward to your further feedback.

    I wish you all the best.

    Best Wish

    Shawn Z | Microsoft Community Support Specialist

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  2. Anonymous
    2024-03-22T23:36:03+00:00

    Dear Michael Arrigo

    Glad to receive your reply.

    Suggest you try removing AVAST, this may work.

    Also have you tested connecting this external hard disk to another Windows computer.

    Looking forward to your further reply.

    Best Wish

    Shawn Z | Microsoft Community Support Specialist

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  3. Anonymous
    2024-03-21T04:23:23+00:00

    Hey Shawn,

    1.1 It doesn't look like there is another place for an external energy source and I have tried plugging it in the USB3 port but it still quits half way through getting ready.

    2 I tried to check this, not entirely sure if I got it; couldn't really find it on my AVAST.

    3.1 the Hard drive is a Zyyini (company) USB 1.1, 2.5" HDD external case, item model Zunate5cpfek8dw9-16.

    1. tried this and still got same result.
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