my laptop shuts down suddenly

Question

my laptop shuts down suddenly

Anonymous

i have a 64-bit os, 11th gen windows 10 asus vivobook, and it's 1.5 years old, and recently it keeps shutting down without even giving me a warning that it's low on battery
it usually happens when it's getting close to the time i would get the warning when it's getting there for the first time after being turned on. the brightness dims, and my music starts cutting off, and just as i plug it in, it shuts down with a "shutting down.." screen appearing. i didn't mind it much as i would usually be playing a game and thought around 10% battery might be too little for a game, but about 10 minutes ago it happened with 70%+ battery left

i have my low battery level at 10%, and both the low battery and critical battery level notifications on, and i keep my system updated

i read about some other people having similar issues, and the battery is usually blamed, but changing the battery didn't change anything for them apparently
i'd like to know what could be wrong

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Answer 1

Hi, Amandiell

Welcome to the Microsoft Community.

Sudden shutdowns on a laptop can be caused by various factors. Here are a few possible reasons for your laptop shutting down unexpectedly:

Battery Issues: While changing the battery didn't solve the problem for others, it's still worth considering. Faulty batteries can cause unexpected shutdowns. If you have access to a spare battery, test your laptop with it to see if the issue persists.
Driver or Software Issues: Outdated or incompatible drivers or software can sometimes cause unexpected shutdowns. Ensure that all your drivers and important software are up to date. You can visit the manufacturer's website to check for updates.
Operating System Issues: In some cases, issues with the operating system itself can lead to unexpected shutdowns. Consider performing a system scan using the built-in Windows tools like SFC (System File Checker) or DISM (Deployment Image Servicing and Management) to check for any corrupted system files.

Search for CMD, find the command prompt and select Run as administrator.
Enter the following commands one at a time, making sure to complete the previous command before executing the next one.
```
   DISM /Online /Cleanup-Image /RestoreHealth 

   SFC /Scannow 
```

In addition to this, you can keep an eye on the Event Viewer to see if it is recording any abnormal events, which will help in analyzing the problem of dropping power too quickly. In the meantime, you can refer to the approach mentioned in the article below to see if it applies to your situation:

[Notebook] Troubleshooting - Short Battery Life (Rapid Battery Drain) | Official Support | ASUS Global

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

If the issue persists after trying these steps, it's recommended to contact the manufacturer's support.

Best Regards

Martin | Microsoft Community Support Specialist

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my laptop shuts down suddenly

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