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Help! When doing certain specific things, my PC makes a buzzing sound before turning off!

Anonymous
2024-03-06T20:13:12+00:00

This issue started abruptly a few days ago.

Basically, whenever I was doing something specific (such as booting up normal windows 10) a loud buzzing and glitchy sound would emit from my laptop before turning off. As well as this, whenever I unplug my laptop from its charging cable, it automatically turns off despite already being fully charged. This is not a power issue as Windows 10 boots normally if it’s in safe mode.

To elaborate more, these are the times I’ve reported hearing this sound and my PC turning off shortly after:

1. Booting into the windows Home Screen

2. Second part of the factory reset when the computer reinstall windows

3. Scanning for viruses using Malwarebytes while in safe mode

4. Having certain apps (such as Opera GX in my case) open

In addition to this, there are other ways I had tried to troubleshoot this:

1. Performing a factory reset (would always turn off in the middle of it)

2. Using the Dell Support Assist app that’s built in (no hardware failures were detected)

3. Deleting certain apps and disabling them from starting up

4. Changing UEFI firmware settings

5. Using Start-Up Repair

6. Uninstalling recent updates

This problem is too specific for just any google search, so I am hoping somebody here could help me fix my problem!

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. JX313 7,045 Reputation points
    2024-03-08T10:45:45+00:00

    Have you tried updating the Dell battery drivers?

    Since you mentioned you changed some settings in the UEFI settings to try and fix it, I'd also suggest resetting the UEFI settings completely and updating it (if possible).

    Also, go to this site and scroll down to Verify if the battery is under the recall program and see the steps there to check if the model was recalled to the factory:

    https://www.dell.com/support/kbdoc/en-us/000123069/how-to-troubleshoot-dell-laptop-battery-issues#bs_Battery-Eight

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  2. Anonymous
    2024-03-08T06:58:28+00:00

    I had tried this and it does not run unplugged even in safe mode.

    I was hoping that I would be able to resolve this by other means since the expenses of a battery replacement are too much for me.

    For the hardware itself, Dell did not diagnose any thing wrong with it, and the battery hasn’t done anything weird previously, since this problem had only started abruptly nearly a week ago

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  3. JX313 7,045 Reputation points
    2024-03-07T17:20:16+00:00

    That sounds like quite a pesky issue. Does the laptop run unplugged in Safe Mode?

    I'd suggest getting the battery and RAM checked...

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  4. Anonymous
    2024-03-07T17:12:37+00:00

    Thank you for the help, but using a clean boot did not fix my laptop issues. I was only able to preform it from safe mode since normal windows did not work, and my device does not have warranty since it was an old one and it had expired many years ago.

    Upon opening the laptop, there were no visible defects however the strange buzzing sound was emitting from this area:

    As for Windows Event Viewer, I was unable to find it in safe mode.

    I have considered reinstalling the OS from a USB, would this be the way to go?

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  5. Anonymous
    2024-03-07T09:18:42+00:00

    Hi mr,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    I'm sorry to hear that you're experiencing this issue with your Windows 10 PC. Based on the information you've provided, it sounds like there may be a hardware issue with your laptop. The buzzing sound you're hearing could be an indication of a failing component, such as the hard drive or the power supply.

    Regarding the laptop turning off automatically every time I unplug it from the charging cable. Since your laptop is running fine in safe mode, it means the default settings and basic device drivers are not causing the problem. Next, you should try performing a clean boot.

    A "clean boot" starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. This is similar to starting Windows in Safe Mode, but provides you more control over which services and programs run at startup to help you isolate the cause of a problem. How to perform a clean boot in Windows - Microsoft Support

    These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step.

    Additionally, check Windows Event Viewer for any error messages or warnings that may help understand the cause of the shutdown.

    If the problem persists after trying the above steps, and if your laptop is still under warranty, it is recommended to contact manufacturer support for further assistance, they may be able to guide you through additional troubleshooting or recommend service options.

    Your Sincerely

    Hahn - MSFT | Microsoft Community Support Specialist

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