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My laptop following buttons are not working -q,w,e,r,u,i,o,p. Can someone assist me?

Anonymous
2024-03-19T08:33:31+00:00

I have tried few steps like troubleshooting, driver update & also task schedule but could not find to solve the problem.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2024-03-22T05:14:05+00:00

    Thanks for the update.

    1. Try to download and install the keyboard driver directly from the HP support website. https://support.hp.com/us-en/drivers/hp-elitebo...
    2. If the problem persists, try pressing the Scroll Lock key once, then check if the keys are working.
    3. If the problem continues, I recommend performing Repair Install Windows 10 with an In-place Upgrade, which will update your device to the latest version and resolve any problems without removing any files.

    Detailed steps here: https://answers.microsoft.com/en-us/windows/for...

    1. If none of the steps worked, it could be a PC feature with the specific make and model that needs to be enabled or possibly a problem with the hardware. In this case, I suggest connecting with HP support for further testing.

    Thank you.

    Note: HP is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. Anonymous
    2024-03-22T01:41:03+00:00

    Thank you for the reply. Have you installed any new software or updates recently?

    If you use an external keyboard does it work?

    1. Press Windows + R, type "control" and hit Enter.

    Click "Ease of Access" > "Change how your keyboard works".

    Uncheck "Turn on Mouse Keys".

    Uncheck "Turn on Sticky keys".

    Uncheck "Turn on Toggle Keys".

    Uncheck the "Turn on Filter keys"

    click apply then ok. If the issue persists, proceed with the next steps.

    1. Reinstall the Keyboard driver

    Right-click the Start Menu

    Choose Device Manager

    Expand the Keyboard section

    Right-click your Keyboard driver

    Hit uninstall

    Restart your PC then check.

    Thank you.

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  3. Anonymous
    2024-03-21T06:13:12+00:00

    System Manufacturer : HP

    System Model : HP EliteBook 840 G3

    I did as you suggest with dictation toolbar. But it didn't work.

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  4. Anonymous
    2024-03-22T04:41:46+00:00

    Hello There,

    Thanks for your suggestions.

    I have completed all of your last guideline but it does not working. Regarding the external keyboard, yes it works. And I did not install new software and no updates as well.

    Looking forward hearing from you.

    Thank you.

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  5. Anonymous
    2024-03-19T10:20:24+00:00

    Hi Tamim. My name is Lester, and I am an Independent Advisor. I'm sorry that you are experiencing this issue. I'd be more than happy to assist you.

    May I know the make and model of your device? Press Windows + R, then type MSINFO32 and hit Enter.

    Have there been any changes made before the issue occurred?

    In the meantime, please try the following:

    Press the Windows + H to open the dictation toolbar

    Toggle ON Speech Services > Restart your PC then check.

    I hope this information is helpful. Please don't hesitate to reach out if you have any more questions. Thank you

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