Share via

Cannot open any folders or run notepad on Windows 11 Dell G7 laptop. When I try, taskbar and desktop disappear, then reappear

Anonymous
2024-03-10T02:11:57+00:00

Yesterday, in the late afternoon, my Dell G7 15 laptop, running windows 11, was working fine. Late in the evening, it started to fail.

When I try to open a folder, the desktop becomes black, the task bar disappears; then, moments later, the desktop and taskbar reappear. I cannot open _any_ folders.

Additionally, trying to start Notepad causes the same problem (disappearing desktop and task bar which then reappear).

Oddly enough, I am able to run Chrome.

When I try to run task manager, nothing happens. (desktop and task bar do not disappear, but no task manager starts) I tried right-click on taskbar --> task manager and also ctrl-alt-del --> task manager.

I can run command prompt and powershell from the search field next to the start menu on the task bar.

I deleted everything in C:\Users\charl\AppData\Roaming\Microsoft\Windows\Recent\AutomaticDestinations

From an administrative powershell, I tried running:

Get-AppxPackage Microsoft.Windows.ShellExperienceHost | foreach {Add-AppxPackage -register "$($_. InstallLocation)\appxmanifest.xml" -DisableDevelopmentMode}

But it failed with:

Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources it modifies are currently in use.

error 0x80073D02: Unable to install because the following apps need to be closed Microsoft.Windows.ShellExperienceHost_10.0.22621.3085_neutral_neutral_cw5n1h2txyewy.

NOTE: For additional information, look for [ActivityId] ebd8fd76-7264-0003-ca8b-07ed6472da01 in the Event Log or use the command line Get-AppPackageLog -ActivityID 

ebd8fd76-7264-0003-ca8b-07ed6472da01

At line:1 char:66

+ ...  | foreach {Add-AppxPackage -register "$($_. InstallLocation)\appxman ...

+                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    + CategoryInfo          : NotSpecified: (C:\Windows\Syst...ppxmanifest.xml:String) [Add-AppxPackage], Exception

    + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

I ran:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_. InstallLocation)\AppXManifest.xml"}

and it seems to have succeeded, but did not solve the problem.

I tried: sfc /scannow

but got: Windows Resource Protection could not start the repair service

I tried to restore to an earlier point last week but it failed. claiming there was file corruption.

I checked disk for errors, and ran chkdsk /R, but it has not helped.

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

1 answer

Sort by: Most helpful
  1. Anonymous
    2024-03-11T10:23:37+00:00

    Hello, welcome to the Microsoft Community.

    Based on your feedback, you are having trouble opening folders or running Notepad on your Windows 11 computer.

    For this issue, you can try:

    You can enter Safe Mode to see if you can run programs and open files normally.

    Here's how to enter Safe Mode:

    Press Windows + I on your keyboard to open Settings. If you can't open Settings, click Start and then select Settings.

    Click on "Update & Security," then select "Recovery" in the left pane.

    Under Advanced startup, click on Restart now.

    After your computer restarts and you reach the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.

    After the computer restarts, a list of options will appear. Choose 4 or F4 to start your computer in Safe Mode. If you need to use the internet, choose 5 or F5 to enter Safe Mode with Networking.

    If you still have this issue in Safe Mode, it's possible that your system files are corrupted.

    You can choose to back up your data and reinstall the system.

    Hope this information is helpful to you.

    Kirito | Microsoft Community Support Specialist

    0 comments No comments