This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have had Windows Live mail for 30 years. Today it will not send. Help!! I have an obligation today.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 65%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Windows 10 has "outlook for windows" email app. You may need someone physically to help you.
In the meantime, you can login to your email accounts using your browser.
Windows Live Mail was discontinued 10 years ago. You should have moved to another email program 10 years ago --- when there are people still remembered how to do it. Now 10 years have passed and very few people remember how to use these old programs to help you.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
>>
I think it may be a problem with Comcast
Hi,
It is definitely a problem with Comcast. WLM as of now, appears to be working fine.
Did you raise a ticket at Comcast?
I am desperate for help. I think it may be a problem with Comcast. But I have talked with them and made sure all the setting were correct. I guess. My computer is a Dell, purchased in 2020. I can find no paperwork on it. I think it backs up automatically, but I do not know.
So- I still have Windows Live Mail. And the information and list of contacts would be a major major amount of work to transfer anywhere. This is the error message when I attempt to send an email. Email provider is Comcast - X Finity
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.
Subject 'test 7:50'
Server: 'smtp.comcast.net'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: SMTP
Port: 465
Secure(SSL): Yes
AND
The message could not be sent because the server rejected the sender's email address. The sender's email address was '******@comcast.net'.
Subject 'test 7:50'
Server Error: 550
Server Response: 550 5.1.0 Authentication required
Server: 'smtp.comcast.net'
Windows Live Mail Error ID: 0x800CCC78
Protocol: SMTP
Port: 465
Secure(SSL): Yes
Hi Roberta,
I'm Sumit, here to answer your query at the Microsoft Community.
You should have switched from WLM long ago as it is not supported. Who is your Email provider?
Did you try to send using web mail?
I look forward to your reply.
