Laptop "ran into problem and needs to restart" but can't restart

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Laptop "ran into problem and needs to restart" but can't restart

Anonymous

My name is Jonathan I don't know what problem does my laptop have since yesterday morning it informed that it ran into problem and needs to restart but since it started to restart still it's on 0%

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* Original title: Hello

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Answer 1

Hello Jonathan Ndayiragije

Welcome to the Microsoft Community.

Hello Jonathan, it sounds like your laptop is experiencing a significant issue that's preventing it from restarting properly. This could be due to a number of reasons, such as software corruption, hardware failure, or a problematic update. Here are some steps you can take to troubleshoot and hopefully resolve the issue:

Force Shutdown and Restart:
1. Hold down the power button for about 10 seconds until the laptop turns off.
2. Wait a few seconds, then press the power button again to turn it back on.
3. See if this allows the laptop to start up normally.
Access Safe Mode:
1. Restart your laptop and press the F8 key (or Shift + F8 or just F11, depending on the make and model of your laptop) repeatedly as it starts up.
2. This should bring you to the Advanced Boot Options menu, where you can select "Safe Mode".
3. If you can access Safe Mode, you can perform further diagnostics, uninstall recent updates, or restore your system to a previous point.

If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.

Best Regards

Patch - MSFT | Microsoft Community Support Specialist

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Laptop "ran into problem and needs to restart" but can't restart

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