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BSOD everytime GPU is under heavy load

Anonymous
2024-03-05T02:32:29+00:00

I built my PC around half a year ago, and it had been working perfectly fine until yesterday.

My PC:

  • i7-13700K
  • MSI B760 Tomahawk
  • 2x32GB RAM (DDR5)
  • 2TB SSD Gen 4
  • RTX 4070Ti 12GB
  • 850W Gold ATX3.0
  • 1440p + 1080p monitors

Yesterday, I found that whenever I started Unreal Engine 5, the moment it started to load the map, the PC would freeze for 30-60 seconds and then BSOD, the same thing if I started demanding triple A games, the game would go to menu or character creation without any issues, as soon as it tried to load the map, it would crash (it did not freeze and BSOD when I played small games like Stardew Valley).

I couldn't figure it out, so I tried to compile my Unreal Engine project code which uses a lot of CPU, RAM, and SSD, but they were fine, the compile time was as fast as usual.

So, I thought that this must have been a GPU issue, I decided to slowly increase the load of my GPU using my GPU-brand (PNY) software instead of running Unreal Engine or games, and it did crash as well after it reached around 1/3-1/2 of the max clock.

But here's the problem, I switched my 1440p monitor to integrated graphics from motherboard, unplugged other monitor and tablet from my GPU, and completely disabled my GPU through device manager (I didn't unplug my GPU, it's still connected to PCI-e slot and power from PSU), when I started Unreal Engine, it also crashed/BSOD.

Could this be a PSU issue? Do I have a faulty PSU that isn't capable of delivering enough power to my PC? Or is it really a GPU issue?

Here are the things that I have done since yesterday, but hasn't solved the problems:

  • updated mobo software to the latest
  • updated NVidia software to the latest after DDU in safemode
  • updated Windows to the latest
  • swapped my RAM position
  • disabled XMP
  • used 1 RAM stick instead of 2

Another things I have done, but has showed no errors/problems:

  • performed memory test
  • sfc /scannow
  • checked event viewer, the only error right now is igccservice
  • checked hardware temps

The BSOD goes away in like a second or less, and after that it will stuck in mobo with BOOT LED turned on, no matter how many times I restart it will not start, the only way to use the PC again is to turn the power off and then on again. Another thing is that whenever I use safemode, a cftmon.exe error keeps popping up in 1-2 seconds. Please help me, it has been really frustrating now, here's the minidump link:

https://drive.google.com/file/d/1JTMrbSgDB5KFaSlONy2saNcbn\_RAfx8n/view?usp=drive\_link

Thanks!

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-03-06T09:36:04+00:00

    Hi Bernard, thanks for the assistance.

    Update:

    To anyone having similar issue,

    I contacted Microsoft support team yesterday and allowed him to inspect and troubleshoot my PC through Quick Assist. He tried to delete my NVidia driver, disabled Intel integrated graphics, disabled NVidia GPU driver, none of them worked, so his final recommendation was to Reset this PC, but I could keep my data.

    However, since my PC was still functioning properly as long as I didn't play games, I decided to backup my data and then performed a clean install, wiping everything from my PC. And, IT FINALLY WORKED! I could play games without any issues anymore, and even as of today I can play any games or start Unreal Engine with no more crashes.

    Of course, this could happen again in the near future, if that's the case, then I'll update again here, if not then the solution to BSOD everytime GPU is under heavy load is to do a clean install.

    Hope this helps!

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  2. Lester Bernard Reyes 78,515 Reputation points Independent Advisor
    2024-03-06T10:50:15+00:00

    Hi Ronny, thank you so much for that information, and you are correct, since the issue persists, that is the last option which is a clean installation, however, if the issue persists after doing that, I suggest contacting a local technician to physically check the device for any hardware-related issues.

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  3. Lester Bernard Reyes 78,515 Reputation points Independent Advisor
    2024-03-05T15:53:27+00:00

    Hi Ronny, thank you so much for that information, in that case, this might be an issue with the motherboard, the next step is to update your BIOS from your PC manufacturer, however, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.

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  4. Anonymous
    2024-03-05T07:49:04+00:00

    Hi Bernard,

    Thanks for the answer, however it doesn't work, the issue is still the same as before, freeze for a few seconds and then BSOD. I even tried to run the PC without the GPU, so that everything was on integrated graphics and it still didn't work. All showed the same error. I haven't tried using other PCI-e slot though, but considering that not using GPU showed the same error, I imagine the outcome would be the same.

    I really don't understand why the error showed up suddenly yesterday.

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  5. Lester Bernard Reyes 78,515 Reputation points Independent Advisor
    2024-03-05T05:46:35+00:00

    Hi Ronny, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, there is nothing to worry I am here to help, as per checking and analyzing the DMP file you have, there is an error in nvlddmkm.sys, which is your Nvidia graphics card driver, for us to fix the issue kindly follow the steps below:

    We need to run a Clean installation of the Nvidia driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

    https://nvidia.custhelp.com/app/answers/detail/...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Additional note: If the issue persists, I suggest removing the GPU and placing it into another PCIe port available, however, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.

    Let me know how it goes and I hope that helps.

    Bernard

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