Hi, good day! I'm Jerico T., I understand that you're having some issues right now, I'll do my best to help you with your concern.
When did the issue started? Are there any recent changes on your computer prior to the issue? In the meantime, please try to perform the methods below and check if any of the methods will fix your concern.
Method 1: Run the troubleshooter
- Open settings by pressing windows key + I
- Select Update and security
- On the left pane select Troubleshoot
- Under Additional Troubleshooter, select Playing Audio and click the Run the troubleshooter button
Method 2: Update Driver
- Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
- Locate and expand Audio inputs and outputs
- Right-click on the driver and select Update driver
- Select Search automatically for drivers
- Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.
Method 3: Roll-back driver
- Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
- Locate and expand Audio inputs and outputs
- Right-click on the driver and select Update driver
- Select Browse my computer for drivers
- Select Let me pick from a list of available drivers on my computer
- Select any older driver from the list and click next
- Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.
Feel free to reach back if you need any further assistance.
Hope this help. Have a good day.
Thank you,
Jerico T.