Share via

How to fix printing error 0x00000505 in Windows?

丽萍 董 1 Reputation point
2022-01-19T08:23:43.497+00:00

After restoring my system back to Windows 10 from Windows 11, I have encountered a printing error 0x00000505 when I tried the grayscale function. What should I do?

Windows for business | Windows Client for IT Pros | User experience | Other
0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. 小李 Yllin 16 Reputation points
    2022-02-25T06:42:36.963+00:00

    About the Windows 10 printer cannot modify the content after the downgrade, there is an error, 0x00000505 .
    Try using Safe Mode to enter Windows 10
    Delete the files under the directory C:\WINDOWS\System32\spool\drivers\x64
    After rebooting, try adding a new printer.

    Hope it can help you.

    Was this answer helpful?

    3 people found this answer helpful.
  2. J Brandon Porter 1 Reputation point
    2022-02-16T14:21:42.973+00:00

    Karlie's response is spoken like someone who has no experience with this issue. This is NOT a basic troubleshooting situation. It's happened to every machine that we did the downgrade back to Windows 10. (about 200 of them)

    The only solution we've found is to rebuild the machine completely. I just ran across it again and was hoping to come across a solution that didn't involve reinstalling Windows.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-01-26T06:22:28.157+00:00

    Hello @丽萍 董

    First please refer this step-by-step guide:
    https://support.microsoft.com/en-in/help/4015397

    Step 1. Unplug and restart your printer
    Step 2. Check cables or wireless connection
    Step 3. Uninstall and reinstall your printer
    Step 4. Install the latest driver for your printer
    Step 5. Clear and reset the print spooler
    Step 6. Change a printer's status to "online"

    Then I would recommend to run sfc /scannow to repair the Windows 10 system files. Or run printer troubleshooter : Settings> Update & Security > Troubleshoot.

    Furthermore, we could also dig into Event log Microsoft-Windows-PrintService/Operational to see if there's obvious errors.

    Best Regards
    Karlie

    ----------

    If the Answer is helpful, please click "Accept Answer" and upvote it.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.