Share via

Computer is restarting on its own

Anonymous
2024-04-16T00:44:40+00:00

My pc has been restarting on its own around 5–10 minutes after starting up. 99% of the time, there will not be a BSOD.

The pc will NOT restart if a game is running. The way I keep my PC alive is by having a game running in the background at all times.

I have removed all video drivers and then reinstalled the current ones; this fixed it for about 1-2 days, and then the problem was back.

I have updated motherboard to current version. Prior to updating motherboard, I never got the BSOD. After updating, I have gotten it once or twice. Normally the pc just black screens and restarts though.

I have quadrupled-checked all power options and screen saver options and done a few regedits.

I have a few critical events repeating

Windows:

Description

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xffffa003e4f80010, 0xfffff807878d4a70, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\Minidump\041524-8515-01.dmp. Report Id: c2ea5455-d959-4db8-8d2d-065931285c67.

Windows:

Description

The previous system shutdown at 2:58:12 AM on ‎4/‎15/‎2024 was unexpected.

XboxGameBarSpotify.exe:

Description

The program XboxGameBarSpotify.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

GameManagerService3.exe:

Description

Faulting application name: GameManagerService3.exe, version: 3.5.0.370, time stamp: 0x622f7973

Faulting module name: KERNELBASE.dll, version: 10.0.22621.3447, time stamp: 0x67ef8931

Exception code: 0xe0434352

Fault offset: 0x001498b2

Faulting process id: 0x0x16A0

Faulting application start time: 0x0x1DA8F8A554C8864

Faulting application path: C:\Program Files (x86)\Razer\Razer Services\GMS3\GameManagerService3.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: 4c42afdc-5833-41c0-a572-8195f5e40d00

Faulting package full name: 

Faulting package-relative application ID: 

dwm.exe:

Description

Faulting application name: dwm.exe, version: 10.0.22621.2506, time stamp: 0xdef1fe51

Faulting module name: dwmcore.dll, version: 10.0.22621.3235, time stamp: 0xcc00b576

Exception code: 0x8898008d

Fault offset: 0x000000000011b39d

Faulting process id: 0x0x6E4

Faulting application start time: 0x0x1DA8B913832A5D3

Faulting application path: C:\Windows\system32\dwm.exe

Faulting module path: C:\Windows\system32\dwmcore.dll

Report Id: 961f7aba-440f-4505-9080-bb269f2817ae

Faulting package full name: 

Faulting package-relative application ID: 

StartMenuExperienceHost.exe:

Description

Faulting application name: StartMenuExperienceHost.exe, version: 10.0.22621.3085, time stamp: 0x3f480a9e

Faulting module name: nvwgf2umx.dll, version: 31.0.15.5212, time stamp: 0x660c611a

Exception code: 0xc0000005

Fault offset: 0x00000000004170e3

Faulting process id: 0x0x1454

Faulting application start time: 0x0x1DA8D03B9FB4FC9

Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe

Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nvakig.inf_amd64_2a5f292c055c0e92\nvwgf2umx.dll

Report Id: 785ce23a-7897-4444-aa57-d57d36c383af

Faulting package full name: Microsoft.Windows.StartMenuExperienceHost_10.0.22621.2506_neutral_neutral_cw5n1h2txyewy

Faulting package-relative application ID: App

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Lester Bernard Reyes 79,430 Reputation points Independent Advisor
    2024-04-17T06:03:33+00:00

    Hi, thank you for patiently waiting, as per checking and analyzing the DMP file you have, there is an error in nvlddmkm.sys, which is your Nvidia graphics card driver, for us to fix the issue kindly follow the steps below:

    We need to run a Clean installation of the Nvidia driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

    https://nvidia.custhelp.com/app/answers/detail/...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Additional note: If the issue persists, I suggest removing the GPU and placing it into another PCIe port available, however, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-04-16T21:54:24+00:00

    There isn't a blue screen, usually. Initially, my monitors were just going black while I could hear audio still playing in the background, and I would have to manually hard reset my PC. This had been happening for months. Once I removed GPU drivers and reinstalled, that went away. Now my computer just goes black and resets. Both of those things happened after about 5 minutes of the PC running. I've only had BSOD one time of the 100+ resets

    This is the most recent dump. 041524-8515-01.dmp

    Second most recent. 041524-6750-01.dmp

    There are more, if needed.

    Was this answer helpful?

    0 comments
  3. Lester Bernard Reyes 79,430 Reputation points Independent Advisor
    2024-04-16T03:42:15+00:00

    Hi Jordyn, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, there is nothing to worry I am here to help, based on the description and logs you have, it seems that there is a Bluescreen error happening to your device, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

    Press Windows key + E (To open File Explorer)

    Click "This PC" > then follow the file path:

    C:\Windows\Minidump

    Copy the Minidump files and save them to another location like Desktop or Documents.

    Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

    To upload and share the link using One Drive:

    Go to this link: https://onedrive.live.com/ then upload the file.

    Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

    Let me know how it goes and I hope that helps.

    Bernard

    Was this answer helpful?

    0 comments