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AMD Radeon(TM) Graphics Properties 'Windows has stopped this device because it has reported problems. (Code 43)'

Anonymous
2024-04-16T10:08:44+00:00

I have a problem with my gaming laptop for the past month and it is related to the graphics driver. I am currently using an external monitor so that I can use this machine as I have problems with its monitor.

I checked the Device Manager and I see that the graphics for my laptop is not working. I tried uninstalling and reinstalling the driver and sometimes it works but after a few shutdowns, it goes back again. I think that it is related to the hardware now. I found some short-term solutions like resetting power cycles.

pls help :<

Windows for home | Windows 11 | Display and graphics

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  1. Anonymous
    2024-04-16T10:09:21+00:00

    looks like the picture was not attached. Here it is

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  2. Anonymous
    2024-04-16T10:56:30+00:00

    Hi, I am Dave, I will help you with this.

    1
    Where are you downloading and installing the AMD graphics drivers from, is that the support page for your laptop or from the AMD website?

    2
    In Device Manager, expand the Processors section, what is the model number of your AMD processor?

    Well, I downloaded the graphics drivers from the AMD website itself.

    In the processors section, its Ryzen 9 5980HX

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  3. Anonymous
    2024-04-17T02:32:06+00:00

    I tried uninstalling the driver using DDU. After that, my machine keeps restarting which leads me to a pc reset. After the reset, the graphics driver works now. I will be updating if there is still problems in the future. There is one thing that I noticed, when I adjust my laptop screen, somehow my screen freezes.

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  4. Anonymous
    2024-04-16T11:02:19+00:00

    Thank you for that information.

    Completely remove the current AMD graphics card device driver using the widely available free DDU utility, then restart your PC and go to the support page for your AMD graphics on the AMD website to download and install their recommended version of the graphics card device driver.

    https://www.amd.com/en/support/apu/amd-ryzen-pr...

    Then wait to see if your graphics are stable.

    ________________________________________________________

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    .

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  5. Anonymous
    2024-04-16T10:42:03+00:00

    Hi, I am Dave, I will help you with this.

    1

    Where are you downloading and installing the AMD graphics drivers from, is that the support page for your laptop or from the AMD website?

    2

    In Device Manager, expand the Processors section, what is the model number of your AMD processor?

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