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Asus Touchpad not working and not appearing in Device Manager

Anonymous
2024-04-11T23:02:06+00:00

Hi
I just bought an Asus Vivobook laptop (K3504VA) and after I installed the windows, I noticed that my touchpad was not working. If I go into BIOS, it works just fine.

I installed the driver from the Asus website, restarted the laptop, but afterwards it still doesn't work and doesn't appear in Device Manager, neither in Settings > Devices. Also I made sure to have all windows updates done. Pressing FN+F6 obviously doesn't do anything because the windows doesn't know there is a touchpad device connected to it.

In the registry, in Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\PrecisionTouchPad\Status the Enabled is set already to 1.

In BIOS I do not have an option like Basic and Advanced for the touchpad (as I was reading in other posts), it only has a setting to enable and disable the touchpad.

Here is a screenshot of the Device Manager:

Do you have any other ideas of what to try?
Thanks

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2024-04-11T23:37:21+00:00

    It seems like you’ve already tried several troubleshooting steps. Since the touchpad is working in BIOS but not in Windows, it could be a driver or software-related issue. Here are a few more things you can try:

    1.	Check for Disabled Devices in Device Manager: Sometimes devices can appear as disabled in Device Manager. Right-click on any device listed and select “Show hidden devices” to see if the touchpad appears under a different category or as a disabled device.

2.	Update Chipset Drivers: Sometimes touchpad functionality is tied to chipset drivers. Try updating your chipset drivers from the Asus website and see if it resolves the issue.

3.	Reset BIOS Settings: If there’s an option to reset BIOS settings to default, try doing so to ensure there are no conflicting settings causing the issue.

4.	Run Hardware Troubleshooter: In Windows Settings, navigate to Update & Security > Troubleshoot > Additional troubleshooters, and run the Hardware and Devices troubleshooter to see if it detects any issues with the touchpad.

5.	Check for System Corruption: Run the System File Checker tool by opening Command Prompt as an administrator and typing “sfc /scannow” to scan for and repair any corrupted system files.

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  2. Anonymous
    2024-04-12T07:25:59+00:00

    Thank you, installing the Chipset driver fixed the issue for me

    3 people found this answer helpful.
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  3. Anonymous
    2024-09-13T03:17:34+00:00

    Hi, Did you managed to get the touchpad to work?

    in my case the touchpad is confirmed to be working fine with the original SSD, I can use it in bios.

    However since the vivobook i purchased was prebuild window 11, and no plan to use window 11 for now,

    i decided to use the SSD from my previous Vivobook (older model) to save the hassle from moving 7 years worth of works including outlook emails.

    however i just could not make the touchpad to work with this window 10 SSD and the issue is exactly as per your Original Post which no touch pad driver shown on the device manager and alot of device with exclamation mark on others.

    2 people found this answer helpful.
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  4. Anonymous
    2024-07-27T21:31:37+00:00

    hi did you just download the available latest chipset driver and install it? because that didn't do anything for me and i'm so stressed about it

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