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Window is blocked as Computer infected with Trojan virus

Anonymous
2024-04-25T13:47:30+00:00

Microsoft security alert your window is blocked as computer is infected with Trojan viruses & it is infected Microsoft servers. Please call support immediately. Do not shut down or restart as it will spread the virus & all my details will be deleted,

Help can I turn off my computer? Unable to access anything as it’s covered the whole screen.

Windows for home | Windows 11 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-04-25T14:25:49+00:00

    Hello Emma P,

    Thank you for reaching out to the Microsoft Community. My name is Gunasekar and I'm happy to help.

    Treat all unsolicited phone calls/ emails with skepticism. Do not provide any personal information. If you receive an unsolicited call from someone claiming to be from Microsoft, please hang up or if it's an email please ignore it.

    Do not click any links on the screen (or) call the number. Just follow the steps below to disable the screen.

    1. Click CTRL + ALT + DELETE keys altogether.
    2. Open Task manager.
    3. Select the browser running on the lists and click End tasks.
    4. The pop up should disappear.

    However, it is recommended to keep your Microsoft account safe and secure by following the suggestions below.

    1. Create a strong password.
    2. Enable two-factor authentication.
    3. Delete unused devices from your account.

    Related article for your reference:

    https://support.microsoft.com/help/628538c2-7006-33bb-5ef4-c917657362b9

    Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

    I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

    Best regards,

    Gunasekar N

    70+ people found this answer helpful.
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  1. JuliaMarvin 19,050 Reputation points Volunteer Moderator
    2024-04-25T14:25:36+00:00

    That's a fake so-called Tech Support scam alert/warning which you are seeing in your browser.

    "Remember that real error messages from Microsoft, or other big tech companies, never include phone numbers for you to call them.

    If your screen suddenly fills with scary pop-ups you should immediately close your browser (try pressing ALT+F4 if you can't do it with your mouse). If you can’t close your browser try restarting your computer."

    Other methods to get out of such fake Tech Support scam browser warnings are listed here:: Thread "Blocked computer" page 1: AW's reply on January 21, 2023

    Suggest reading:

    To prevent even seeing such fake alerts, use a good content/ad-blocker such as free uBlock Origin.

    30+ people found this answer helpful.
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  1. Anonymous
    2024-08-15T00:08:30+00:00

    Thank you! I just had the same problem, it’s so scary with that repeated automated voice over and over. So CTRL + ALT + DELETE then ending task on my browser (Chrome) did the trick for me. Then I cleared my browsing history in chrome too, seems all good now. Phew.

    4 people found this answer helpful.
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  2. Anonymous
    2024-09-05T15:23:27+00:00

    I couldn’t close the browser and tried restarting the computer, but the same message pop-up is there.

    1 person found this answer helpful.
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  3. Anonymous
    2024-07-22T20:08:55+00:00

    control alt delete doesent work for me (help)

    1 person found this answer helpful.
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