How do i fix the DRIVER_IRQL_NOT_LESS_OR_EQUAL error?

Question

How do i fix the DRIVER_IRQL_NOT_LESS_OR_EQUAL error?

Anonymous

Recently my gaming/work laptop has been crashing or blue screening. It has happened multiple times through out a single week and i have not had this problem before. The Stop Code is DRIVER_IQRL_NOT LESS_OR_EQUAL. It also states that what failed was kbdclass.sys and that is it. I have used the Get help app, I have checked for windows updates, I dont think i installed or updated any drivers although I am not familiar with drivers and what they are. I recently installed and OBS and after thinking it was the problem I now uninstalled it. If any one may help me I would be extremely grateful.

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7 answers

Answer 1

David-M 113.9K Independent Advisor

Ok. If you have any questions, don't hesitate to ask. Click on the "Reply" button below my reply.

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Answer 2

Hello,

I in fact do have Gigabyte Control Center 3.0 installed. I use a Gigabyte laptop.

Incase you need them I am going to paste my laptop and windows specifications.

Device Specifications

Device name DESKTOP-3APJ63B

Processor Intel(R) Core(TM) i5-10500H CPU @ 2.50GHz 2.50 GHz

Installed RAM 16.0 GB (15.8 GB usable)

Device ID 570EF894-0AA0-4D97-A09D-7B1BFFF491A7

Product ID 00325-82233-11950-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Windows Specifications

Edition Windows 11 Home

Version 23H2

Installed on ‎2/‎4/‎2023

OS build 22631.3374

Experience Windows Feature Experience Pack 1000.22688.1000.0

Thank you for your time. I do not mind the delay and am free to wait.

Answer 3

Sorry for the delay in reply. I've been offline.

Your minidumps mention the driver "HKKbdFltr.sys" developed by "Insyde Software". The errors were probably caused by this driver.

Do you use any software from "Insyde Software"?

My search returned the software "Clevo Control Center" and "Gigabyte Control Center 3.0" as possible users of this driver. Do you have one of these software installed?

I await your reply. Click on the "Reply" button below my reply.

Answer 4

Hi. I'm David, and I'm happy to help you.
Blue screen issues can have multiple reasons. It is necessary to investigate.
See if your computer is creating minidump files.
(Do not send the MEMORY.DMP file as it may contain personal information. Only send the minidump files.)
These files are in "C:\Windows\Minidump".
Copy any files you have to your desktop and store them in a ZIP file. Then upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.
Post the link to the ZIP file here so I can have a look.
I await your reply. Click on the "Reply" button below my reply.

Hello David.

minidumpfiles.zip

I believe I have followed your instructions correctly and this should be the link to the minidump files.

Tell me if they are sent incorrectly and I will fix them.

Thank you for your time.

Answer 5

Hi. I'm David, and I'm happy to help you.

Blue screen issues can have multiple reasons. It is necessary to investigate.

See if your computer is creating minidump files.
(Do not send the MEMORY.DMP file as it may contain personal information. Only send the minidump files.)

These files are in "C:\Windows\Minidump".

Copy any files you have to your desktop and store them in a ZIP file. Then upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

Post the link to the ZIP file here so I can have a look.

I await your reply. Click on the "Reply" button below my reply.

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How do i fix the DRIVER_IRQL_NOT_LESS_OR_EQUAL error?

7 answers