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Laptop overheats when plugged in...

Anonymous
2024-04-06T03:20:54+00:00

I have a laptop that seems to overheat (to a point where it slows down and gets 'jumpy') but this only happens when it is PLUGGED IN. When I unplug it, the computer immediately speeds up (takes about 1 minute for everything to run smoothly again).

My laptop is a HP ENVY x360 convertible 15m-ed0xxx running Windows 10.

Windows for home | Windows 10 | Performance and system failures

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  1. David Sanchez 19,050 Reputation points Independent Advisor
    2024-04-06T03:57:54+00:00

    Hi Cristina! My name is David. I am a user of Microsoft products like you, and it is a pleasure to greet you.

    I understand you're experiencing overheating issues with your HP ENVY x360 convertible 15m-ed0xxx laptop when it's plugged in, leading to performance slowdowns. Let's try to troubleshoot this issue together.

    Firstly, it's important to note that laptops tend to run at higher performance levels when plugged in, which can generate more heat. However, excessive overheating is not normal and could be indicative of underlying issues. Here are a few steps you can take to address this:

    1. Ensure your laptop is not set to run at maximum performance when plugged in, which can cause overheating. Go to Settings > System > Power & sleep > Additional power settings and try using a balanced or power-saving plan.
    2. Ensure that your laptop's BIOS and drivers are up to date. HP provides a tool called HP Support Assistant that can automatically find and install the latest updates for your laptop.
    3. Dust and debris can block the air vents of your laptop and contribute to overheating. Carefully clean the vents with compressed air. If comfortable, you might also consider opening up your laptop to clean the fans directly, but be aware this could void your warranty. Otherwise, I recommend taking it to a technical service.
    4. An old or failing battery can also contribute to overheating issues. Check the health of your battery through the HP Support Assistant and consider replacing it if necessary.

    Let me know if the shared information has been helpful. Regards.

    10+ people found this answer helpful.
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