Share via

dwm and QmlRenderer causing my computer to crash and run my fans at 100% speed

Anonymous
2024-04-24T02:39:17+00:00

SPECS

Processor Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)

BaseBoard Product MEG Z390 ACE (MS-7B12)

GPU Gigabyte 2080 super

RAM: 32.0 GB (31.9 GB usable)

After a while of playing a game my monitors will go black and my computer will start running all my fans at 100% speed. I have tried re-seating the ram and running memory diagnostics.

9:16:12

Faulting application name: dwm.exe, version: 10.0.22621.2506, time stamp: 0xdef1fe51

Faulting module name: dwmcore.dll, version: 10.0.22621.3447, time stamp: 0x1501f850

Exception code: 0xc00001ad

Fault offset: 0x00000000002730b8

Faulting process id: 0x0x3C84

Faulting application start time: 0x0x1DA956D769B2E21

Faulting application path: C:\WINDOWS\System32\dwm.exe

Faulting module path: C:\WINDOWS\System32\dwmcore.dll

Report Id: 31514867-0bb8-4112-8990-2671ace1c289

Faulting package full name: 

Faulting package-relative application ID: 

9:16:15

Faulting application name: QmlRenderer.exe, version: 5.12.97.0, time stamp: 0x65c26722

Faulting module name: QmlRenderer.exe, version: 5.12.97.0, time stamp: 0x65c26722

Exception code: 0xc0000005

Fault offset: 0x00000000000027f3

Faulting process id: 0x0x2B20

Faulting application start time: 0x0x1DA95ED6092763D

Faulting application path: C:\Program Files\Corsair\Corsair iCUE5 Software\QmlRenderer.exe

Faulting module path: C:\Program Files\Corsair\Corsair iCUE5 Software\QmlRenderer.exe

Report Id: 133becd0-b87e-4613-852b-2ea59a3326d7

Faulting package full name: 

Faulting package-relative application ID:

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Lester Bernard Reyes 79,430 Reputation points Independent Advisor
    2024-04-25T03:45:29+00:00

    Hi, thanks for the detailed information, as per checking and analyzing the event files you have, there are general errors on the event files, moreover, kindly follow the steps below for us to fix the issue:

    This issue is happening due to third-party services that is running in the background.

    Method 1. Do clean boot:

    A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

    • In the search box on the taskbar, type msconfig and select System Configuration from the results.
    • On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
    • On the Startup tab of System Configuration, select Open Task Manager.
    • Under Startup in Task Manager, for each startup item, select the item and then select Disable.
    • Close Task Manager.
    • On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

    Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

    If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

    Kindly follow the steps from this link:

    https://answers.microsoft.com/en-us/windows/for...

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-04-24T08:43:26+00:00

    Was this answer helpful?

    0 comments
  3. Lester Bernard Reyes 79,430 Reputation points Independent Advisor
    2024-04-24T06:10:33+00:00

    Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

    Press Windows key + E (To open File Explorer)

    Click "This PC" > then follow the file path:

    C:\Windows\Minidump

    Copy the Minidump files and save them to another location like Desktop or Documents.

    Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

    To upload and share the link using One Drive:

    Go to this link: https://onedrive.live.com/ then upload the file.

    Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

    Note: If you cannot see Minidump files, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

    To do this kindly follow the steps from this link:

    https://www.yourwindowsguide.com/2017/12/how-to...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Then please upload it by following the steps from the link.

    Let me know how it goes and I hope that helps.

    Bernard

    Was this answer helpful?

    0 comments