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I keep getting "ask for permission" popups even though I shouldn't from Microsoft Family Safety/Group

Anonymous
2024-04-05T10:47:11+00:00

Hi. When I was younger, I was part of a microsoft family group. My parents could that way track how much time I spent on my pc and so on. Now I am far beyond 18 years old, but I keep getting popup-windows telling me that I need to ask for permission to use the calendar, email and xbox. Today, when I turned on my pc, the first thing that happend after signing in was that a window poped up telling me I needed to ask for permission to use Xbox, before I even had done anything on my pc. I have gotten these popups so many times now that I am sick of it. It seems like they show up randomly, soI don't know what triggers them.

When I go to https://account.microsoft.com/family/home it doesn't show that I am part of a family anymore, so I can't remove myself from it.

Help is greatly appreciated.

Windows for home | Windows 11 | Family and online safety

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  1. Anonymous
    2024-04-06T10:08:31+00:00

    Hello JJoohhaa,

    Welcome to Microsoft Community.

    After I have thoroughly read everything you have posted here, I quite understand your needs at this moment.

    I believe that you're older than 18, so try going directly to the Microsoft account home page:

    Microsoft account | Your profile

    At here, please check if you can manually change the date of birth in your account by clicking "Edit profile info":

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    If you still see the "Request permission" pop-up, but in fact your account does not belong to any family group, then I recommend that you contact the Family Safety Support team directly, as they have the authority to investigate your account, but we do not.

    I can guide you on how to connect with them:

    1.Use your private Microsoft account to access the links below:

    Contact - Microsoft Support

    2.Type in "Family Safety", then press Enter and click "Contact Support" at the bottom：

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    3.Select Microsoft 365 and office:

    4.You will see contact details for Chat support and phone support, please contact them during business hours.

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    Best regards,

    Mitchell - | Microsoft community support expert from MSFT

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