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Only Bluetooth Headphones are choppy sound

Anonymous
2024-04-21T19:49:31+00:00

So I have a Windows 11 Pro machine that had an onboard NIC issue so I installed a new NIC (this problem was awhile ago, over almost a year ago) and it doesn't have Bluetooth available. So I purchased a bluetooth dongle (TP-Link UB500) and everything connects to it fine except for Bluetooth Headphones. For some reason, the audio is choppy or distorted. I tested the headphones with my cell phone and they work fine, so I'm pretty sure it's not the headphones. They have a full charge, all drivers are up to date. I have no idea what to do here. Does anyone have any suggestions on things I can try?

P.S.

I did try running the bluetooth troubleshooter and changing the services from manual to automatic and everything I could find online. I'm just curious if anyone else has ever experienced this problem and has any clue what to do next?

Thank you so much!

-Tony

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-04-22T06:57:55+00:00

    So I'm going to make this even weirder.

    If I open Control Panel -> Sounds...it works.

    That's it. I just have to open the Sound window with the listing of available Recording devices and they work. I do not understand this at all.

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  2. Anonymous
    2024-04-21T22:30:20+00:00

    So the mystery gets stranger. I just tried a pair of AirBuds and they worked fine. I am so confused and baffled at this point. I'm beginning to wonder if it's just crappy headphones but then wouldn't they not work with the phone and my other computer? Please someone help me!

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