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PUA:Win32/Packunwan & PUA:Win32/HackTool & PUADlManager:Win32/Toptools

Anonymous
2024-04-13T20:59:13+00:00

i have these 3 threats at my windows defender and i have been trying to remove them but nothing happens and they still appear even after trying malewarebytes and microsoft safety scanner ,they still exists please what is the solution

Windows for home | Windows 10 | Security and privacy

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  1. _AW_ 67,216 Reputation points Volunteer Moderator
    2024-04-13T23:34:56+00:00

    To resolve the issue first boot into safe mode:

    https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

    Delete the DetectionHistory folder from:

    C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service\DetectionHistory

    Restart your computer.

    10+ people found this answer helpful.
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Answer accepted by question author

  1. Anonymous
    2024-04-13T22:59:00+00:00

    Hi, Ahmed,

    Sorry to hear you're experiencing this issue.

    This could be a problem in the Windows Defender protection history when a threat is already removed and keeps showing the alert. Clearing the Windows Defender history should fix this problem.

    Step 1:

    1-Right-click on Start and click on Run

    2-Type: C:\ProgramData\Microsoft\Windows Defender\Scans\History and click on OK

    3-Open the Service folder, select all files inside it and delete them

    4-Close the file explorer

    Step 2:

    1-Click on Start, search for Windows Security, and click on that

    2-Click on Virus & Threat protection then click on Manage settings

    3-Toggle the button to Off and then to On again, for Real-Time protection and Cloud-delivered protection

    Then perform a Windows Defender offline scan, you can see how to do it at this link.

    https://support.microsoft.com/en-us/windows/hel...

    I hope this information helps. If you have any questions or the problem persists, please let me know and I'll be glad to assist you further.

    5 people found this answer helpful.
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  1. Anonymous
    2024-05-19T04:17:35+00:00

    So can i just leave it there and not be affected?

    2 people found this answer helpful.
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  2. _AW_ 67,216 Reputation points Volunteer Moderator
    2024-04-14T00:03:37+00:00

    Yes it's a bug in Windows Defender where remediated threats still get detected due to their presence in detection history.

    2 people found this answer helpful.
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  3. Anonymous
    2024-04-13T23:25:48+00:00

    thanks for your help !

    now i have found the location of scans folder but icant open it when i try to and this error appears , what should i do

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