Hello, Martha Rogers.
Welcome to Microsoft Community.
Based on your description, it seems you are experiencing issues with a printer.
Thank you for your patience and cooperation.
Could you share the brand and model of the printer?
(Typically found on the body of the printer.)
Could you share the version number of your computer's operating system?
(Press Win+R to open Windows Run -> type winver and open.)
Let's work together to solve the problem.
If there are any updates, please feel free to reply.
Best regards.
Malygos - MSFT | Microsoft Community Support Specialist