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Windows 10 XBOX App crashes soon after running it

Anonymous
2024-04-13T20:45:21+00:00

Whenever I run the xbox app, it will load for a few seconds before closing itself out. I've tried some fixes like reinstalling it, reinstalling game bar/gaming services, updating, troubleshoots, and sfc /scannow.

Here is the error I got in event viewer:

Faulting application name: XboxPcApp.exe, version: 2403.1001.3.0, time stamp: 0x6610ab1f

Faulting module name: KERNELBASE.dll, version: 10.0.19041.4291, time stamp: 0xa956ff71

Exception code: 0xc000027b

Fault offset: 0x000000000012dca2

Faulting process id: 0x3674

Faulting application start time: 0x01da8de2cf49f7fb

Faulting application path: C:\Program Files\WindowsApps\Microsoft.GamingApp_2403.1001.3.0_x64__8wekyb3d8bbwe\XboxPcApp.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: 4f86780f-8c09-4084-9ed5-71f02d98f685

Faulting package full name: Microsoft.GamingApp_2403.1001.3.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: Microsoft.Xbox.App

And in the Windows Store App troubleshoot:

Windows Store Apps Publisher details
Issues found
Hanging or crashing appsHanging or crashing apps Not fixed
Reset hanging or crashing apps Completed <br> --- ---
Potential issues that were checked
Some security settings are missing or have been changedSome security settings are missing or have been changed Issue not present
Check for missing or corrupt filesCheck for missing or corrupt files Issue not present
Service registration is missing or corruptService registration is missing or corrupt Issue not present
Microsoft account requiredMicrosoft account required Issue not present
Temporary Internet files location has changedTemporary Internet files location has changed Issue not present
User Account Control has been disabledUser Account Control has been disabled Issue not present
Issues found Detection details
6 Hanging or crashing apps Not fixed <br> --- --- --- ---
Reset hanging or crashing apps Completed <br> --- --- <br> ---
Potential issues that were checked Detection details
Some security settings are missing or have been changed Issue not present <br> --- --- --- ---
Check for missing or corrupt files Issue not present <br> --- --- --- ---
Service registration is missing or corrupt Issue not present <br> --- --- --- ---
Microsoft account required Issue not present <br> --- --- --- ---
Temporary Internet files location has changed Issue not present <br> --- --- --- ---
User Account Control has been disabled Issue not present <br> --- --- --- ---
Detection details
Service Status
---
Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException <br> ---
Service Status
Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException <br> ---

| Collection information | | Computer Name: | ####### | | --- | --- | | Windows Version: | 10.0 | | --- | --- | | Architecture: | x64 | | --- | --- | | Time: | Saturday, April 13, 2024 1:42:34 PM | | --- | --- |

Publisher details
Windows Store Apps
Troubleshoot problems that may prevent Windows Store Apps from working properly
Package Version: 4.0
--- ---
Publisher: Microsoft Windows
--- ---

| Windows Store Apps | | Troubleshoot problems that may prevent Windows Store Apps from working properly | | Package Version: | 4.0 | | --- | --- | | Publisher: | Microsoft Corporation | | --- | --- |

| Background Intelligent Transfer Service | | Find and fix problems that may prevent background downloads from working | | Package Version: | 3.5 | | --- | --- | | Publisher: | Microsoft Windows | | --- | --- |

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2024-04-14T07:49:32+00:00

    Hello joe shmo1，

    Welcome to the Microsoft community.

    You are experiencing that when you run the Xbox application, it all loads for a few seconds and then closes on its own. And you've tried fixes such as reinstalling it, reinstalling the game bar/game service, updates, troubleshooting, and sfc /scannow, but it hasn't actually solved your problem.

    • How long have you had this problem?
    • Was there any event on your computer when you had the problem? For example, a hardware replacement, a system upgrade?

    You can try the following steps:

    1. Create a new account: Please create a new test account, and switch to the newly created account to see if Xbox application is working as normal. This troubleshooting step can help isolate the problem due to an invalid profile configuration.  Create a local user or administrator account in Windows - Microsoft Support
    2. Try an in-place installation: Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides:  How to perform an In-place Upgrade with Windows 10 Step-by-Step Guide - Microsoft Community****

    The above steps are basic troubleshooting steps that will help narrow down where the problem is occurring. If you have any questions, please feel free to contact me.

    Best wishes

    Lyla Liu - MSFT |Microsoft Community Support Specialist

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  1. Anonymous
    2024-04-16T14:18:43+00:00

    Hello joe shmo1，

    Welcome to the Microsoft community.

    I'm delighted to hear that the in-place upgrade worked for you and that you've been able to resolve the issue that you've been struggling with for so long.

    If you have any more questions or need further assistance with anything else, feel free to ask.

    Best wishes

    Lyla Liu - MSFT |Microsoft Community Support Specialist

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  2. Anonymous
    2024-04-15T07:04:00+00:00

    😭😭😭😭😭😭😭😭😭

    the in place upgrade worked i've been trying to fix this for so long

    Thank you so much

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