Factory reset stuck at 100%

Thank you so much Emily for your quick response. Idk if it’s just for me but it took me approximately 3 hours and 48 minutes to work. It’s at this phase now and waiting and hoping for the best.

Hello, this is Emily.

You can cancel this, and hold down Shift key while choosing the restart option, and go with troubleshoot > Reset this PC option, and see if it goes through this way.

If not, it can be due to the computer's reset image is corrupted. In that case, you need a clean install.

To perform a clean installation of Windows 11 using the Windows Media Creation Tool. If your computer is not in working condition, you do need to get access to another computer so you can download the Windows installation files into a flash drive, then use the flash drive to help your computer. Hopefully you have a spare computer, or you can have friend or family help you.

The following steps should be done on a working Windows computer:

Download the Windows Media Creation Tool from Microsoft's official website. https://www.microsoft.com/software-download/win... click on the "download now" button under "Create Windows 11 Installation Media"

Run the tool and select "Create installation media for another PC."

Choose "USB flash drive" as the media to use for the installation and select "Next."

Connect a USB flash drive with at least 8 GB of free space to your computer.

Select the USB flash drive you want to use, and then select "Next."

The tool will then download the required files and create the installation media.

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Now these steps will  be done on your problematic computer:

Go to the computer's BIOS boot menu to have it boot from the USB drive.

Follow the on-screen instructions to install Windows 11, making sure to choose "Custom install" and select the option to delete all existing partitions.

Once the installation is complete, you'll have a clean installation of Windows 11 on your computer.

I am glad it is finally going through. If the system has any corruption issue, sometimes it can take a longer time to go through. I hope it will eventually get through ok.