Share via

3 monitors connected, but 2 are active, the 3rd monitor is forced inactive

Anonymous
2024-03-31T20:41:37+00:00

When I'm trying to use 3 monitors, 2 are active and the third monitor is forced inactive, I've already tried updating the graphics driver, reducing the resolution of the active display, using Win+P to set it to extend, and none of that worked.

When I try to configure the display extension directly from Start -> Settings -> System -> Display, I get the error “Failed to save display settings. Try a different combination of these settings."

I dual-boot with Linux that perfectly supports triple monitors with no problems, which leads me to believe it's a software lock in Windows, I want to know how to get around this software lock.

My processor: https://ark.intel.com/content/www/us/en/ark/products/64899/intel-core-i7-3610qm-processor-6m-cache-up-to-3-30-ghz.html

And from Intel info: https://www.intel.com/content/www/us/en/support/articles/000025673/graphics.html

  • System Model: HP ENVY 17 Notebook PC
  • CPU: Intel(R) Core(TM) i7-3610QM
  • iGPU: Intel(R) HD Graphics 4000
    • Driver Model: WDDM 1.3
  • dGPU: AMD Radeon HD 7800M Series
    • Driver Model: WDDM 2.0
  • 1st monitor: HP M27fe FHD 1920x1080 - DisplayPort => HDMI
  • 2nd monitor: HP 24f 1920x1080 - HDMI => HDMI
  • 3rd monitor: built-in laptop monitor 1920x1080
  • Drivers:
    • For Intel: I used all the latest and previous drivers that I found in the Internet;
    • For AMD: I used both the latest and the oldest drivers for Windows, as well as intermediate versions of the drivers.

On the laptop itself, I have 2x DysplayPorts and 1x HDMI port.

As for the BIOS, I don't have any video card settings either. It looks like here:https://answers.microsoft.com/en-us/windows/forum/all/using-3-monitors-simultaneously-problems-in-the/1ef22a6b-ed4d-4fb6-831b-d71ed46fe760

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-04-01T12:27:15+00:00

    Hello,

    Thanks for the feedback link.

    Do not hesitate to ask the community at any time in case you have any questions in the future.

    0 comments
  2. Anonymous
    2024-04-01T12:18:10+00:00

    Thanks for the answer. Here's a link to the problem feedback: https://aka.ms/AApw5ob

    I also wrote to Intel and AMD support, now I'm waiting for a response

    0 comments
  3. Anonymous
    2024-04-01T12:00:02+00:00

    Hello,

    Thanks for reaching out here in the Microsoft Answers Community.

    Windows does not limit the number of monitors available. However, there may be a limit caused by the Intel driver, since on some notebook computers, the AMD GPU may output the video through the Intel integrated GPU instead of working independently, limiting the output options.

    I recommend you to contact Intel support regarding the capability of the integrated GPU.

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

    Since you have mentioned that the screens work normally under Linux, you can also submit your feedback through the Feedback Hub, and the development team will regularly review submissions for ideas or fixes.

    Please share the feedback link here after submitting as it will allow others on the forum to vote for your submission, including me. More votes will lead to more visibility and higher priority to the development team.

    Thanks for your patience and understanding.

    Best Regards,

    Johann - MSFT | Microsoft Community Support Specialist

    0 comments