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I got a pop up on my screen saying it was blocked and to call a technician on screen to fix it

Anonymous
2024-04-19T21:30:17+00:00

I was watching a movie when I got a pop up saying my pc got blocked and to call a tech to unblock it. I called and during the screening process where they installed a software. I hanged up and knew something was wrong. How do I make sure they haven't hacked into my laptop. I deleted the files they installed and unsure if they got a hold on my info. Would like some advice!

Windows for home | Windows 11 | Family and online safety

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  1. DYARI BARHAM 34,441 Reputation points Independent Advisor
    2024-04-19T22:08:17+00:00

    Hi Evelin,

    I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

    If it is a pop-up window comes up when you are open browsers, it would be a scam and it is best to never click on it and never call any phone number that appears on it.

    Since you already let them install the software, try the following steps to protect your computer:

    1-Check for updates:

    Go to Settings > Update > Check for update > Install all the pending updates

    2- Scan for viruses & malware with the free Malwarebytes:

    https://www.malwarebytes.com/mwb-download

    3-Change all of your account passwords and enable 2 2-step verification on your accounts:

    https://support.microsoft.com/en-us/windows/cre...

    4-Protect yourself from tech support scams:

    https://support.microsoft.com/en-us/windows/pro...

    5-More steps to keep your computer secure:

    https://support.microsoft.com/en-us/windows/kee...

    Please let me know if you need further assistance and keep me updated.

    Stay safe

    ____________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it

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