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OK- the cursor gets glitchy coming out of sleep. It also comes in and out. Have tried all the normal fixes. Wired mouse instead of wireless, rebooted driver, video drivers, ran SFC and corrected any corrupt files. What's funny is that it stops after 5-6 minutes. Brought up task manager and found two processes spiking-they go from low to very high and cpu spikes and the glitching correspond to the high usage. The processes are Insights Process Info and HP-Plugin-executor. Can't STOP those processes while they are running. The Insights process goes on and off the list. After 5-6 minutes, they stabilize and the cpu usage goes back to normal and computer runs fine. Win 10, 500 gig SSD and relatively new- maybe a little over a year. Any suggestions?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I found a solution that worked for me that is particular to HP computers. If you type "Services" into the MS search bar, scroll down the list until you find something called "HP One Agent Service". Right click on it and select stop. Doing that eliminated my mouse skipping problems. I do this after every boot, and any time the mouse starts skipping again. I would like to just remove the program, but have no idea what it does. Stopping it doesn't cause any other issues.
I put that in there so nobody would make the mistake that I did and USE the diagnostic setup. Just a warning to be careful.
Did clean boot. Turned off everything NOT MS. Attached the run schedule for startup Still doing it and the SAME two things are still running in task manager. Insights and HP-plugin-executor. Giltching and slow response follows those two as they cycle in and out
Well, unfortunately, the computer, on getting to load basic drivers, etc., locked up and wouldn't allow me to get back in. It wouldn't go past login screen and said my PIN was unavailable. Clicking on reset my pin did nothing and said I needed to download an app to do that. After exhausting ALL available options to get back in, the only way to get PC to boot was the option to reload Windows. THAT erased all external programs, kept my files but deleted everything else. So, now I'm starting over from scratch. Geez, what a mess. It's back running but I sure lost a lot. Files were retained but all favorites, programs, etc had to be reloaded. Guess we'll see if the glitch is gone!
Thank you. I will try the clean boot and try to isolate those two processes. I'll try to get back to it in a day or so and I will report back Again, thanks. Mike.
