Share via

Lock a Stolen Device

Anonymous
2024-04-19T16:31:48+00:00

My laptop was stolen and I am unable to lock the device remotely. If I try the "Find my Device" it shows the battery is 0% and I get the following message : We can’t locate this device since it hasn’t been used in the past 30 days.. Then when I try the "Lock" function I get the following message: "We can’t lock your device right now". Please can you assist with problem.

Thank you

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

4 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-04-19T18:16:32+00:00

    Hi Dave

    Thank you for your answer. So although its showing me the message it cannot lock, it will lock automatically when turned on.

    2 people found this answer helpful.
    0 comments
  2. DaveM121 871.8K Reputation points Independent Advisor
    2024-04-19T18:05:40+00:00

    Hi, I am Dave, I will help you with this.

    If you have selected the Lock option on your account on the 'Find My Device' page, if your device appears online, it will be locked automatically, however, sadly if whoever stole the device has wiped the drive and clean installed Widows, then that device will no longer be traceable.

    2 people found this answer helpful.
    0 comments
  3. DaveM121 871.8K Reputation points Independent Advisor
    2024-04-20T06:52:20+00:00

    Yes, that is correct, your device has been marked for locking, so if it appears on the Internet, it will be locked automatically.

    1 person found this answer helpful.
    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more