Hi, Jose. I'm Robinson, and I’m happy to help you today.
This could be a problem with the graphics driver. Please provide some more details to help identify what is causing this problem. Are you using a laptop or a desktop? Which is the model of your computer/laptop or motherboard?
Attach a screenshot of the problem to help identify the problem.
Also, attach a screenshot of the System Information Page:
1-Right-click on Start then click on Run
2-Type: msinfo32 and click on Ok
Attach a screenshot of the version of the graphics driver installed:
1-Right-click on Start then click on Device Manager
2-Click to expand the Display adapters
3-Right-click on the graphics driver and click on properties
4-Take a screenshot of the General
5- Go to the Driver tab and take a screenshot
You can see at this link how to include a screenshot in your post.
https://answers.microsoft.com/en-us/feedback/fo...