I had the same problem. I had to build a new computer.
dxgmms2.sys BSOD error
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Anonymous
I had a BSOD error with dxgmms2.sys after I had closed a game of Valorant. Previously I had reset Windows to attempt to get some things sorted out with games crashing, I reinstalled my GPU drivers, and was getting an error when launching Valorant regarding DX Runtime. I believe it is related to my GPU drivers but I cannot figure it out. I have also found out I have 2 restore partitions and cannot get the latest security update to download from Windows update.
I have tried
- DISM /Online /Cleanup-Image /RestoreHealth
- DISM /Online /Cleanup-Image /startcomponentcleanup
- SFC /Scannow
- Downloaded the latest DirectX release
- Clean driver install
- Windows Reset
My DMP files from the crashes today can be found here: https://file.io/UdG3vvh34Vrx
My system is
- Windows 10
- Intel 10700k
- Nvidia 3080
- 32gb of ram
- 2, 2TB nvme drives
Windows for home | Windows 10 | Devices and drivers
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7 answers
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Anonymous
2024-05-21T01:14:29+00:00 -
Anonymous
2024-05-21T12:32:14+00:00 Ok, thanks I will give it a shot.
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Mite Suo 5,185 Reputation points Independent Advisor2024-05-21T05:39:43+00:00 Not exactly. Resetting Windows might just reset the settings and configuration. However, using the iso file to reinstall Windows will replace the corrupted files. Also, it can help you get the latest update, which might be a solution to the current problem.
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Anonymous
2024-05-21T03:27:22+00:00 Hi Mite, quick question; is this not the same as doing a Windows reset?
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Mite Suo 5,185 Reputation points Independent Advisor
2024-05-21T02:45:46+00:00 Hello, I am Mite, an independent advisor and a user like you, here to offer help.
According to the dump file, not updating might be the reason for this problem. Here is a method to repair your system and update it to the latest version. You can try it and see whether it works:
Download the Windows installation iso file first. Then, decompress the iso file. Open the folder from the decompressed files. You should see a setup.exe file. Open it. Follow the instructions to install Windows. There should be an option allowing you to keep your personal files and apps. That option is for repairing Windows, though it is very similar to reinstalling Windows, but it is not. However, I still recommend you to backup important files.
Here are the links to download Windows installation iso files:
Windows 11:
https://www.microsoft.com/software-download/win...
Windows 10: