That is great news, I am glad you have found the problem, great troubleshooting.
PC crashes into black screen while gaming
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Anonymous
This issue has been occurring for several months now. While playing games such as GTA V, Euro Truck Simulator 2, and Bannerlord, the screen goes black and the current audio gets stuck. In a few seconds, the monitor shuts down and a "no signal" message shows up on the screen. The PC becomes completely irresponsive, and I have to shut it down by cutting the power. In the event viewer, various errors show up, such as:
Service Control Manager 7000
Service Control Manager 7009
WindowsUpdateClient 20
TPM-WMI 1796
Kernel Power 41 (63)
Application Popup 56
EventLog 6008
Windows for home | Windows 10 | Performance and system failures
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6 answers
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Anonymous
2024-05-11T13:24:06+00:00 Hello. I solved the issue by cleaning the PCIe connectors of my motherboard and graphics card with a brush. Thank you for your responses.
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DaveM121 880.8K Reputation points Independent Advisor2024-05-11T06:19:21+00:00 Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.
Open Windows File Explorer.
Navigate to C:\Windows\Minidump
Copy any minidump files onto your Desktop, then zip those up.
Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.
Then post the link here to the zip file, so we can take a look for you.
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Anonymous
2024-05-10T19:19:57+00:00 Hello, thanks for the reply. I did as you told, and I also updated the BIOS. However, the issue persists.
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DaveM121 880.8K Reputation points Independent Advisor
2024-05-10T17:35:54+00:00 Hi, I am Dave, I will help you with this.
Completely remove the current graphics card device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the graphics card device driver.
A slightly older version of that driver is more stable than the latest version.