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Faulting module name: d3d11.dll

Anonymous
2024-05-17T07:15:14+00:00

Hi!

so my case is when i playing game for like 10-30 minutes suddenly the game crashes. this is what the log is :

Faulting application name: Inside the Backrooms.exe, version: 2022.3.10.14226, time stamp: 0x65010ee0

Faulting module name: d3d11.dll, version: 10.0.22621.3527, time stamp: 0xbd4a4779

Exception code: 0xc0000005

Fault offset: 0x000000000010565d

Faulting process id: 0x0x2FC4

Faulting application start time: 0x0x1DAA7AAB60801DA

Faulting application path: C:\Users\Acer\Downloads\Compressed\Inside The Backrooms v0.4.5\Inside the Backrooms\Inside the Backrooms.exe

Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll

Report Id: 77144180-b716-4629-b632-2382a17a3a73

Faulting package full name: 

Faulting package-relative application ID: 

And

Faulting application name: TrainCrew.exe, version: 2021.3.25.61228, time stamp: 0x64507b12

Faulting module name: d3d11.dll, version: 10.0.22621.3527, time stamp: 0xbd4a4779

Exception code: 0xc0000005

Fault offset: 0x000000000010565d

Faulting process id: 0x0x2194

Faulting application start time: 0x0x1DAA820E0D7C15E

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\TRAIN_CREW_Prologue\TrainCrew.exe

Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll

Report Id: 8c1bae64-3ec7-4d8b-afa6-b5660188961e

Faulting package full name: 

Faulting package-relative application ID: 

And

The program TrainCrew.exe version 2021.3.25.61228 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

WHAT DID I DO :

  1. Reinstall NVIDIA driver using DDU
  2. Run sfc /scannow
  3. check files integrity in steam files

DXDIAG : DXDIAG Pastebin

Event Log : Event Log.evtx

Windows for home | Windows 11 | Gaming

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  1. Anonymous
    2024-05-18T17:53:43+00:00

    Hi Welcome to Microsoft community. The error involving d3d11.dll suggests there's an issue with DirectX 11 on your system, which is causing the games to crash. Since you've already tried reinstalling NVIDIA drivers using DDU, running sfc /scannow, and verifying the integrity of game files through Steam, let's explore a few more steps to address the issue:

    1. Update DirectX:
      • Ensure that your DirectX is up to date. Windows 11 should automatically keep DirectX updated through Windows Update, but you can also manually check for updates in Settings > Update & Security > Windows Update.
    2. Reinstall DirectX:
      • Try manually reinstalling DirectX. You can download the DirectX End-User Runtime Web Installer from the official Microsoft website, which can help update and fix DirectX components.
    3. Update or Reinstall Visual C++ Redistributables:
      • Some games and applications require specific versions of the Microsoft Visual C++ Redistributable. Make sure you have the latest versions installed, as well as any specific versions required by the games you're trying to play.
    4. Check for Hardware Issues:
      • Faults with your graphics card or RAM could also cause these types of crashes. Run a memory test using Windows Memory Diagnostic or a third-party tool. For GPU tests, you can use software to stress test your graphics card and check for stability issues.
    5. Roll Back or Update GPU Drivers:
      • Although you've reinstalled NVIDIA drivers using DDU, consider either rolling back to a previous stable version if the issue started after an update, or trying a newer version if one is available.
    6. Adjust Graphics Settings:
      • Lowering the graphics settings in your games can reduce the load on your GPU and may help prevent crashes if the issue is caused by overheating or overloading the graphics card.
    7. Run Games in Compatibility Mode:
      • Right-click the game executable > Properties > Compatibility tab. Check "Run this program in compatibility mode for:" and select an older version of Windows. This can help with issues related to game compatibility with Windows 11.
    8. Contact Game Support:
      • If the issue persists specifically with certain games, consider reaching out to the game developers' support teams for assistance. They might have encountered similar reports and could offer a solution or workaround.

    If none of these steps resolves the issue, you may be dealing with a more complex problem that could require professional diagnostic tools or assistance.Let me know if you need further assistance.Best regardsDerrick Qian | Microsoft Community Support Specialist

    Thank you for reply

    i have tried 1 and 2 but the game is still crashed. What i observe is :

    1. The game that crashes made with unity engine.
    2. when i change to integrated graphic (intel) the games seems working but laggy.

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  2. Anonymous
    2024-05-18T07:38:08+00:00

    Hi Welcome to Microsoft community. The error involving d3d11.dll suggests there's an issue with DirectX 11 on your system, which is causing the games to crash. Since you've already tried reinstalling NVIDIA drivers using DDU, running sfc /scannow, and verifying the integrity of game files through Steam, let's explore a few more steps to address the issue:

    1. Update DirectX:
      • Ensure that your DirectX is up to date. Windows 11 should automatically keep DirectX updated through Windows Update, but you can also manually check for updates in Settings > Update & Security > Windows Update.
    2. Reinstall DirectX:
      • Try manually reinstalling DirectX. You can download the DirectX End-User Runtime Web Installer from the official Microsoft website, which can help update and fix DirectX components.
    3. Update or Reinstall Visual C++ Redistributables:
      • Some games and applications require specific versions of the Microsoft Visual C++ Redistributable. Make sure you have the latest versions installed, as well as any specific versions required by the games you're trying to play.
    4. Check for Hardware Issues:
      • Faults with your graphics card or RAM could also cause these types of crashes. Run a memory test using Windows Memory Diagnostic or a third-party tool. For GPU tests, you can use software to stress test your graphics card and check for stability issues.
    5. Roll Back or Update GPU Drivers:
      • Although you've reinstalled NVIDIA drivers using DDU, consider either rolling back to a previous stable version if the issue started after an update, or trying a newer version if one is available.
    6. Adjust Graphics Settings:
      • Lowering the graphics settings in your games can reduce the load on your GPU and may help prevent crashes if the issue is caused by overheating or overloading the graphics card.
    7. Run Games in Compatibility Mode:
      • Right-click the game executable > Properties > Compatibility tab. Check "Run this program in compatibility mode for:" and select an older version of Windows. This can help with issues related to game compatibility with Windows 11.
    8. Contact Game Support:
      • If the issue persists specifically with certain games, consider reaching out to the game developers' support teams for assistance. They might have encountered similar reports and could offer a solution or workaround.

    If none of these steps resolves the issue, you may be dealing with a more complex problem that could require professional diagnostic tools or assistance.Let me know if you need further assistance.Best regardsDerrick Qian | Microsoft Community Support Specialist

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