The graphics display components in the remote session failed to start up. Error code: 0x12

Hi,

I am encountered the same issue.

My case is Samsung PC running windows 11 with Intel UHD Graphics 770 as graphic card adapter and I also connect from a Mac Sonoma 14.2.1.

After replace to graphic drive as serving intel vendor (https://www.intel.com/content/www/us/en/support/products/219449/graphics/processor-graphics/intel-uhd-graphics-family/intel-uhd-graphics-770.html) , the problem was solved.

Hi,

I encountered the same issue. Similarly to you, I have an HP PC running Windows 11, and I also connect from a Mac.

After upgrading the graphics card driver, the problem was resolved. You might try updating your graphics card driver as well.

Hello,

Thank you for your response.

Unfortunately, I have tried the methods mentioned above, but I still cannot resolve the issue.

I have attempted to restart my Windows, which allows me to log in remotely successfully, but the problem reoccurs after some time.

Hi there,

Just to add that I have the same issue and have followed the below steps with no luck

Hello,

Thanks for reaching out! I'm Microsoft user like you.

I can understand you are facing some issues with Remote desktop connection.

On your MAC computer

Delete ~/Library/Containers/Microsoft Remote Desktop folders should reset the app to its default level.

Reboot your MAC computer.

On your Windows computer.

Disable any Antivirus or Firewall you may have for temporary purpose.

Please disable Network level authentication from Remote Desktop settings.

In case of additional questions, reach out back to me, and I will be happy to help and try our best to resolve your issue.

Best Regards,

Prakash