Share via

MuOnline - KERNELBASE Crash

Anonymous
2024-05-22T20:26:13+00:00

every time i try to play MuOnline it crashes, after inspecting event viewer i found this :

Error :

Faulting application name: main.exe, version: 1.20.38.0, time stamp: 0x6594f86d

Faulting module name: KERNELBASE.dll, version: 10.0.26100.670, time stamp: 0xd2052f22

Exception code: 0xc0000409

Fault offset: 0x00158814

Faulting process id: 0x2140

Faulting application start time: 0x1DAAC83F7D54C83

Faulting application path: D:\Games\MuOnline\main.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: 9e9a4a31-5273-4fad-bdef-32034526b0c0

Faulting package full name: 

Faulting package-relative application ID:

After some googling i found it may be a problem from Visual C++2015, so i reinstalled them but the problem persists, it worked find up to about a week or two ago (i don't play that often)

Windows for home | Windows 11 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
  1. Anonymous
    2024-05-23T14:17:57+00:00

    Hi, sebastianfaur.

    Welcome to Microsoft support community.

    We noticed you are having problem with game crashing; and thanks for providing us the error message, as that might be the most helpful resource for troubleshooting.

    For better solving your problem, could you tell us:

    • Before the issue, can you recall if you have made some sensitive change (system update, software reinstall) which might be the cause of this kind of issue?
    • Do you have another error event which is worth paying attention?

    From our search, this is a pretty general error referring to: Fail Fast Exception C0000409 | Microsoft Learn.  From this official article it seems that this kind error is initially designed for some security concern for the application run time; but overtime the ease of terminate the application make some application developer abuse that as the escape hatch. ---- I am not a professional programmer, so I cannot determine if that happens a lot in programming world.

    As I was saying, this probably be a game specific issue, unless there is a clear evidence that this happening across a lot of game  which raise this to a system wide issue I suggest you contact the support channel provide by their official site: Muonline Contact (rebelmu.com)  to seeking for help.  As they know better about their game than we do.

     

    Disclaimer:  Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites, or any support related to technology.

    But since you have come to this forum, I will give you some personal suggestion (pardon me if you have already tried this method):

    • Depends on the game type, if the game is safe to reinstall I suggest you try to reinstall the game to see if this help. Some game crash are just caused by corrupted local file which could fixed by reinstall the game all together.

    Hope you have a smooth path towards your solution. You are welcome to post a new thread for problem in the future.

    Best Regards

    Benjamin- MSFT | Microsoft Community Support Specialist

    1 person found this answer helpful.
    0 comments

4 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-05-24T11:19:59+00:00

    Greeting.

    Thanks for sharing with us, could you share more detail about how you found out the cause of the problem is Windows update, and where did you found the corresponding message which pointed to the Windows update, a reference for other future visitor.

    It is my honor to be able to provide you an insight to solve the problem. Please vote Yes or No at my initial response to help others with similar concerns

    Best Regards

    Benjamin.C - MSFT | Microsoft Community Support Specialist

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2024-05-24T15:16:42+00:00

    Hello.

    Allow me to rephrase my self (i got overly excited) , unfortunately i can not prove my words, but seeing as this "Intel - SoftwareComponent - 1.71.99.0 (23/05/24)" is the only update/change(no game or app updated) made to my system; from not working, to it working again, and the same "Intel - SoftwareComponent" was updated about 1 - 2 weeks ago when the game stopped working; logic dictates it is/was the culprit. Also i have no more KERNELBASE.dll errors in the event viewer. Any way thank you for the support i am just glad its back to normal

    0 comments
  3. Anonymous
    2024-05-24T06:55:23+00:00

    I have good news, it got fixed.

    this is the windows update when it stopped working : Intel - SoftwareComponent - 2408.5.4.0 (15/05/24)

    and this is the update after witch it started working again : Intel - SoftwareComponent - 1.71.99.0 (23/05/24)

    thank you for your help

    0 comments
  4. Anonymous
    2024-05-23T16:26:58+00:00

    Hello Benjamin,

    Thank you for your reply.

    1. So i know i installed another game from Steam that installed/updated a Visual C++ (don't remember witch one, this is why i initially tried to reinstall them)
    2. And i am not sure but i think Windows did an update.

    As for another error event, not an error but :

    Information (Source: Windows Error Reporting) :

    Fault bucket , type 0

    Event Name: BEX

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: main.exe

    P2: 1.20.38.0

    P3: 6594f86d

    P4: KERNELBASE.dll

    P5: 10.0.26100.670

    P6: d2052f22

    P7: 00158814

    P8: c0000409

    P9: 00000015

    P10: 

    Attached files:

    These files may be available here:

    \?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_main.exe_8f5ff3b64f8a7143618a126d52779edfb4627da4_4ab7f930_2526cef7-acb9-4ffd-8a8d-396e62b9c69e

    Analysis symbol: 

    Rechecking for solution: 0

    Report Id: 93f7296a-e940-4f6b-8b61-e858e8180676

    Report Status: 4100

    Hashed bucket: 

    Cab Guid: 0

    Also Information (Source: Windows Error Reporting) :

    Fault bucket 1527199428691298755, type 5

    Event Name: BEX

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: main.exe

    P2: 1.20.38.0

    P3: 6594f86d

    P4: KERNELBASE.dll

    P5: 10.0.26100.670

    P6: d2052f22

    P7: 00158814

    P8: c0000409

    P9: 00000015

    P10: 

    Attached files:

    \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.46efd51d-32cb-42d6-9deb-3d0da2b8ef92.tmp.WERInternalMetadata.xml

    These files may be available here:

    \?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_main.exe_8f5ff3b64f8a7143618a126d52779edfb4627da4_4ab7f930_2526cef7-acb9-4ffd-8a8d-396e62b9c69e

    Analysis symbol: 

    Rechecking for solution: 0

    Report Id: 93f7296a-e940-4f6b-8b61-e858e8180676

    Report Status: 2147487744

    Hashed bucket: aa2ebd4a7aa6ab8da531b3c9f85309c3

    Cab Guid: 0

    And the problem has not "spread" to any other application as far as i can tell.

    I have tried to reinstall the game, did not change, i will take your advice and contact the support of the game as well.

    0 comments