I hope that process resolves the problem, please let me know how you get on.
DWM Keeps Crashing My PC
Over the past week I've been experiencing a lot of crashes on my PC.
After a lot of checking the common thing to keep appearing is DWM crashing. This mainly happens when playing a game. I'll load into any game and within a couple of minutes my PC will completely lock up. I cannot bring up task manager, windows, or anything. My monitors will freeze on whatever is on screen, and I will continue to hear audio for a minute before that stops too. The only way I can resolve the issue is by pressing the reset button or holding the power button.
This is the latest report I have had:
Description
Faulting Application Path: C:\Windows\System32\dwm.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: dwm.exe
Application Version: 10.0.19041.4355
Application Timestamp: 6564cf4e
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.19041.4355
Fault Module Timestamp: d7762934
Exception Code: e0464645
Exception Offset: 000000000012d332
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 0503
Additional Information 2: 05038a8d0f1df7d435a57df411af2cff
Additional Information 3: 0f28
Additional Information 4: 0f285b3661d485124c7f70550a481c43
Extra information about the problem
Bucket ID: 08ab7b7462a8636dee6477f96d934623 (2190007231977834019)
I've done multiple malware searches, and all of them are clean.
I've tried a full clean boot, but again a couple of minutes into a game my PC freezes.
All drivers are updated, including Windows updates.
Temps are fine, CPU and Memory usage is fine.
I've tried disabling XMP.
I'm starting to loose out hope of finding a resolution to this, and really need some help and support resolving this.
Specs:
Ryzen 5600X
32gb RAM
RTX 3080
Boot-drive 2tb NVMe
Windows for home | Windows 10 | Performance and system failures
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5 answers
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Anonymous
2024-05-24T18:01:42+00:00 I've tried with the latest drivers and the previous two and still had the issue.
I did find on another forum someone suggest reseating the GPU which I've done, and so far this appears to have possibly resolved the issue.
I've been able to Dead by Daylight for the last 45mins and not had a crash, so with some luck that was the fix
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DaveM121 883.8K Reputation points Independent Advisor2024-05-24T17:16:00+00:00 Okay, completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the Nvidia website to download and install a slightly older version of the Nvidia device driver.
A slightly older version of that driver is more stable than the latest version.
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Anonymous
2024-05-24T17:13:32+00:00 Hi Dave, I've checked where you suggested, but there are no folders named Minidump
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DaveM121 883.8K Reputation points Independent Advisor2024-05-24T17:08:04+00:00 Hi, I am Dave, I will help you with this.
Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.
Open Windows File Explorer.
Navigate to C:\Windows\Minidump
Copy any minidump files onto your Desktop, then zip those up.
Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.
Then post the link here to the zip file, so we can take a look for you.