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Issue with 'Graphic driver requires further installation', please help!

Anonymous
2024-05-23T06:28:42+00:00

I have two graphic drivers, one from Intel and one from Nvidia, and both of them show this error code below 'Events' and 'Information' when I look at them in Device Manager:
Device PCI\VEN_8086&DEV_3E9B&SUBSYS_1B3E1043&REV_00\3&11583659&0&10 requires further installation.

It also says, under 'Events': 'Device not started (igfx)' for my Intel graphics driver.

I believe these issues are causing my task-bar to disappear as well as apps crashing, how do I fix them?

Full event information of 'Device not started' for intel driver:
Device PCI\VEN_8086&DEV_3E9B&SUBSYS_1B3E1043&REV_00\3&11583659&0&10 had a problem starting.

Driver Name: oem183.inf

Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}

Service: igfx

Lower Filters:

Upper Filters:

Problem: 0x0

Problem Status: 0xC00000E5

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-05-23T07:38:22+00:00

    They are the only ones experiencing a problem.https://learn-attachment.microsoft.com/api/attachments/5bda98c5-6ac4-4238-bf3b-ae3f614837ad?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/f032c188-9bf6-4f9b-99cb-ef3166bf1dc3?platform=QnA" title="filestore.community.support.microsoft.com" rel="ugc nofollow">

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  2. DaveM121 891.1K Reputation points Independent Advisor
    2024-05-23T07:01:18+00:00

    Hi, I am Dave, I will help you with this.

    Did you go to the support page for your PC on the manufacturers website to download and re-install the version of Intel HD graphics drivers they provide and also go to the Nvidia website to re-install the version of Nvidia drivers they provide for your graphics card model?

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  3. DaveM121 891.1K Reputation points Independent Advisor
    2024-05-23T07:18:19+00:00

    Thank you for that information.

    1

    Click your Start Button, then just type winver and press Enter, please provide a screenshot of the resulting dialog box.

    2

    Click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

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  5. Anonymous
    2024-05-23T07:14:14+00:00

    I've tried, yes. With my Nvidia driver, I tried both the most recent driver from Nvidia and the most recent driver from my laptop's manufacturer (ASUS) and both of them still said 'requires further installation' after I was done.

    As for my intel driver, I encountered a new issue where I couldn't install the new intel graphics driver from ASUS, when I tried to open the install command prompt, it'd immediately close and say 'access denied' even when I ran it as an administrator.

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