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A Blue Screen stopped me from changing my screen resolution.

Anonymous
2024-05-01T06:56:06+00:00

So I just had a BSOD just now (as the time of writing this) and after it booted up, the screen resolution option is greyed out and the screen size changed the recommended from 125% to 150%.

What happened step by step:

The screen changed scale to 150% suddenly at ~4:30pm today (1 May 2024). This was after a cumulative and security update I did yesterday (Apr 30 2024).

I opened the settings app and changed the scale resolution back to my usual 100%

I closed my web browser (Opera [Not OperaGX]) and word document

My laptop froze and Blue Screened

It was stuck at 100% so I force closed it with the power button (turned it back on ~30-40 seconds later)

Booted up like normal, signed in as normal.

Opened Event viewer to see what might've caused the BSOD (more info below)

Opened settings app and see the display settings and scale. It was set at '150% (Recommended)' as the recommended option (my laptop scale was still at 100%), and noticed that the display resolution settings is greyed out.

Event Viewer BSOD Suspect:

Capcut context generation fail

svchost.exe task end

[I have no clue if these error messages will include product serial number so I'm not doing the error message]

Other Information:

Other 'unusual events' that happened today:

USB Bluetooth mouse stop responding this morning. Fixed after ~30 or so minutes

Capcut related errors appear before most of the BSOD that happened.

I have cleaned Memory Dump Files yesterday (Apr 30 2024) with Window's Disk Clean-up

System Information:

CPU: Ryzen 5 5500U (2 cores, 4 logical processors)

RAM: 16GB

GPU: Integrated Graphics (Vega 7 from research)

Storage Model: 512GB (NTFS) TS512GMTE110S

Laptop Model: HP 255 G8 Notebook PC (Bought in North-West Taiwan)

Should I consider re-installing Windows (Reset/Boot on USB/etc) or is this normal?

[Edited]

I went to see if restarting would work and see if that will resolve anything and have found out that my power plan has been cleared from my set options and there's no Sleep option for my laptop.

[Edited #2]

Restarting helped reset my options back to normal. No need for more help (but I would still like to know if CatCut or svchost.exe was the reason for the BSOD)

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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3 answers

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  1. Anonymous
    2024-05-16T11:15:05+00:00

    Hello,

    I have not heard back from you in 96 hours. If you need further help at this point, please create a new thread to discuss those concerns.

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  2. Anonymous
    2024-05-14T10:57:11+00:00

    Hello,

    I have not received the message from you yet. If there is anything more that I can do for you or if anything is unclear, please do not hesitate to let me know.

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  3. Anonymous
    2024-05-11T09:43:45+00:00

    Hello Charles Yu,

    Thanks for reaching out here in the Microsoft Answers Community.

    Thanks for letting us know that everything is now working on your end.

    Regarding the cause of the blue screens, you can go to file explorer->This PC->C drive->Windows->minidump, and see whether there are DMP files generated after the cleaning. If there are, please upload them to a file-sharing service (like OneDrive) for our analysis.

    We look forward to hearing back from you.

    Best Regards,

    Sheng G. - MSFT | Microsoft Community Support Specialist

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