Share via

Missing codec error 0xc00d5212

Anonymous
2024-05-22T10:50:22+00:00

I have 2 computers with 2 different profiles.

  1. An old Dell desktop running windows 10 OS pro
  2. A new Dell laptop running Windows 11 OS (home whatever)

Using Film and TV app I can download and view MP4 videos from Youtube.

Problem:

I can replay 100% on My Dell desktop Windows 10 pro.

I can only replay approx 80% or less (and get the Missing codec error 0xc00d5212 errors) on my Dell laptop.

Why!

Detail: I download to an external drive and have an external USB hub to easily switch to either at will.

This means I'm viewing the same MP4 file via different systems and get different results??

History: Experiencing this issue in the past, when running a Window 7 OS and Windows Media Player, I was able to overcome this problem by installing multiple 3rd party codecs. This process seems to have mysteriously disappeared from the internet that I can search???

Solution: Should I go back to Windows Media player and ditch Film & TV????

Is Windows Media player still supported ?????

* Changed to a question

Windows for home | Windows 10 | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

6 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-05-24T08:52:33+00:00

    Hello Karl Brudell,

    I am very happy that your problem has been solved well. To help other customers who may be facing the same issue, choose 'Yes' under the message that had the solution for you. This highlights the information for other customers. Thank you for your cooperation.

    Have a nice day.

    Best regards

    Liam - MSFT

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-05-24T07:31:27+00:00

    Thankyou Liam,

    That clears up my misunderstanding of what these products are designed to do. So I’ll ditch TV and Film and reacquaint myself on how get the best out of Windows Media Player and check out your recommendation PotPlayer. Thanks for clarifying the situation!

    Cheers

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2024-05-23T13:39:25+00:00

    Hello Liam,

    Thankyou for your quick response and suggestions!

    As you have not mentioned "TV and Film" app in your comments - are you suggesting I should ditch it!

    My historic comments about using Windows Media Player where commented on because it appeared you could fix issues using 3rd party codec patches, while TV and Film only offer the ability to download official updates - which don't fix the problem!

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2024-05-23T06:05:53+00:00

    Hello Karl Brudell,

    Welcome to Microsoft Community.

    It seems that you meet issue about codec error in Windows Media player and "Film and TV". And your video can't play. It can be frustrating. I will try my best to help you. I have some advice for you:

    1. Reinstall Windows Media Player. Open "Control Panel", click "Turn Windows features on or off", find "Windows Media Player" and uncheck it. Then restart your PC and check it again.
    2. Configure Windows Media Player to download codecs automatically. You can refer to the websites for reference:

    https://learn.microsoft.com/en-us/troubleshoot/windows-client/shell-experience/media-player-11-not-play-video

    1. Download the video again. The original file might be incomplete or broken.
    2. Try watching the video in a different media player. The build-in players may not have the necessary codecs for the video. for example, you can try using PotPlayer:

    https://potplayer.daum.net/

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites, or any support related to technology.

    I hope it can solve your problem. If not, please don't hesitate to provide more details such as screenshots and error messages to me. I will try my best to help you.

    Thank you for your patience and cooperation! I look forward to hearing from you.

    Best regards,

    Liam - MSFT

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2024-05-24T02:24:37+00:00

    Waiting for a reply by any person with specific knowledge of this issue! Thank you.

    0 comments