Hi Shireen. My name is Lester, and I am an Independent Advisor. I'm sorry that you are experiencing this issue. I'd be more than happy to assist you.
What changes to your computer before the issue occurred?
- Try restarting the Network Service:
Press Windows + R, and type Services.msc then hit OK
Scroll down and look for Network Setup Service
Double-click it and change the startup type to Automatic and click "Start".
Go to the “Recovery” tab and Click the First Failure dropdown, then select Restart the Service.
Click Apply then OK.
Restart your PC and then check.
- Use an older driver:
Press Windows + X, then choose Device Manager.
Expand the 'Network adapters' section.
Locate your wireless driver.
Right-click on it and choose 'Update'.
Select 'Browse my computer for driver software'.
Choose 'Let me pick from a list of available drivers on my computer'.
Pick an older driver from the list and click 'Next'.
- Type the Command prompt on your search bar and right-click the result, then run as administrator
copy and paste each command(one at a time) below and hit enter:
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns
Restart your PC then check
- Try network reset
Click Start Menu > Settings > Network & internet > Advanced network settings > Network reset > Select Reset now > Yes to confirm.
I hope this information is helpful. Please don't hesitate to reach out if you have any more questions. Thank you