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Why can’t I download games when I could at first?

Anonymous
2024-05-16T23:30:51+00:00

I am having a problem with my hp laptop with downloading any games but I can download others apps just not games. Everytime i click to install a game it says “something went wrong. We’re aware if the issue and working to fix it. Try refreshing or come back later.” But it’s still not fixed!

Windows for home | Windows 11 | Install and upgrade

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  1. Kayece Jan Mae Amizola 14,180 Reputation points Independent Advisor
    2024-05-17T01:21:56+00:00

    Hi,

    Kayece here, An Independent advisor and a user just like you. I will be happy to assist you today.

    I am sorry that you have experienced this problem. To isolate your issue, can you perform and answer some questions below?

    May I ask if you are trying to download from Microsoft Store or Xbox?

    Can you check if you have the following app? Xbox app and Gaming service apps

    Do your MS Store, Xbox app, and Gaming service app are updated?

    Can you check if your windows and driver are updated? There is a possibility that it doesn't work due to the system and drivers are not updated.

    Start > Settings > Update & Security > Windows Update, and then select Check for updates.

    For drivers, please check your PC, Laptop, or BIOS manufacturer to see if your current driver is compatible with your current system.

    Can you perform sfc and run the DISM command to check, scan, and restore the health of the system files by following the steps below?

    *On powershell (admin), enter each command below:

    Dism /Online /Cleanup-Image /CheckHealth

    Dism /Online /Cleanup-Image /ScanHealth

    DISM /Online /Cleanup-Image /RestoreHealth

    sfc /scannow

    After all has been processed, Restart your device

    If it does not work, please perform a clean boot.

    https://support.microsoft.com/en-us/topic/how-t...

    If you need more, help let me know.

    Stay Safe!

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