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Laptop Keeps Randomly Crashing During Gaming

Anonymous
2024-04-29T05:29:40+00:00

Hi guys,

I have a Zephyrus G14 2023 with a Ryzen 7, Radeon graphics, and 16GB of RAM. Every time I play Palworld, the computer crashes after around 10-30 minutes of play. The temps are fine, and all the drivers are up to date. I even did a clean installation for the drivers. When looking in the dump file, I found that the issue is being caused by a file called dxgmms2.sys. I tried to find a solution on how to fix this, but nothing I found worked.

Furthermore, when looking in the event viewer, I keep getting event ID 219 followed by several event ID 6155 errors before crashing. I have tried to fix these as well, but nothing I did worked. If anyone has any idea of what's going on, your help would be much appreciated.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-05-05T16:28:04+00:00

    Unfortunately, I still haven't been able to produce any minidump files but I managed to fix my problem by uninstalling Armory crate and installing G helper instead. On G helper I set up my turbo to use efficient enabled on boost, standard GPU and I limited the GPU and CPU wattage to around 50W while playing. This has seemed to prevent me from crashing during gameplay as well as allow me to have a smooth enjoyable experience. All though not the most Ideal solution it works and I'm fine with the performance.

    Thanks for your help.

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  2. Anonymous
    2024-04-29T06:21:12+00:00

    No I can't find any minidump files

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  3. Anonymous
    2024-04-29T06:15:21+00:00

    The link to your large Memory.dmp file was removed, because that can contain personal data, is there any minidump file inside C:\Windows\Minidump that you can upload for analysis?

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  4. Anonymous
    2024-04-29T06:13:14+00:00

    <PII Removed>

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  5. Anonymous
    2024-04-29T06:00:09+00:00

    Hi, I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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