Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.
Here are some potential solutions to address the issue of not being able to use the internet without a VPN on a Windows 11 laptop:
- Uninstall Network Adapters
- Open Device Manager.
- Expand the Network adapters section.
- Right-click on each network adapter and select Uninstall device.
- Restart your computer to allow Windows to reinstall the default network adapters.
- Reset Network Settings
- Go to Settings > Network & Internet > Advanced network settings.
- Click on Network reset.
- Click Reset now and restart your computer.
- Check and Update Network Drivers
- Open Device Manager.
- Expand the Network adapters section.
- Right-click on your network adapter and select Update driver.
- Choose Search automatically for updated driver software.
- Disable Proxy Settings
- Go to Settings > Network & Internet > Proxy.
- Ensure all proxy settings are turned off.
- Clear Browser Data
- Open your browser settings.
- Clear browsing data, including cookies, cached files, and site data.
- Check VPN and Firewall Settings
- Ensure that there are no conflicting VPN settings enabled in Windows.
- Temporarily disable any third-party firewall to see if it resolves the issue.
- Re-enable Routing and Remote Access Service
- Press
Win + R, typeservices.msc, and press Enter. - Find Routing and Remote Access service.
- Right-click and select Properties.
- Set the Startup type to Automatic and click Start.
- Check DNS Settings
- Go to Control Panel > Network and Internet > Network Connections.
- Right-click on your network adapter and select Properties.
- Double-click on Internet Protocol Version 4 (TCP/IPv4).
- Ensure Obtain an IP address automatically and Obtain DNS server address automatically are selected.
- Disable VPN Kill Switch
- Check your VPN settings for a kill switch feature.
- Disable the kill switch if it is enabled, as it may block internet access when the VPN is off.
- Contact ISP or VPN Provider
- If none of the above solutions work, contact your Internet Service Provider (ISP) or VPN provider for further assistance. They may be able to diagnose and resolve the issue on their end.
These steps should help you troubleshoot and potentially resolve the issue.
Please do let me know if the method I suggested works for you or if you need further assistance.