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Acer Spin 3 Windows 11 Touch Screen not working.

Anonymous
2023-07-27T09:13:33+00:00

Hi, I'm having problems with my touch screen all of a sudden not working I use it a lot and recently i realized it wasn't working. I Checked the events tab of HID compliant touch screen, and it said device is working properly. Under the events tab the first few listings were device started but eventually it said device not started ever since that it hasn't started, I tried windows updates and everything that I can find on the internet, I'd be glad if someone was able to help me and my situation.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-05-06T19:57:23+00:00

    Disabling and enabling the driver worked for me. My touch screen is working now

    3 people found this answer helpful.
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  2. Anonymous
    2024-12-20T19:10:17+00:00

    like you theres no HID-complaint touch screen

    1 person found this answer helpful.
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  3. Anonymous
    2024-04-24T02:34:30+00:00

    Hi, I'm also having this same issue and I did a little bit of research and found this code error in the device's events. I hope these codes mean something.

    1 person found this answer helpful.
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  4. Anonymous
    2023-08-28T07:24:45+00:00

    Hi! May I ask if you have successfully resolved this issue? If yes, what are the troubleshooting steps that helped you to make it work?

    Actually, I have the same issue on the touchscreen with the Acer Spin 3 (SP313-51N) which I bought a few months back. The issue started when I did the OS update for Windows 11. I have done all the troubleshooting steps from Acer Community and other possible solutions from other Forums, Youtube, etc.. but still getting the same issue.

    If any luck resolving this issue please let me know. Thanks 🙏

    1 person found this answer helpful.
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  5. Anonymous
    2023-07-27T09:55:49+00:00

    Hi NASH -

    I'm Jerico T., I understand that you're having some issues right now, I'll do my best to help you with your concern.

    Please try to perform the methods below and check if any of the methods will fix your concern.

    Method 1: Update Driver

    1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
    2. Locate and expand Human Interface Devices
    3. Right-click HID-compliant touch screen and select Update driver
    4. Select Search automatically for drivers
    5. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

    Method 2: Roll-back driver

    1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
    2. Locate and expand Interface Devices
    3. Right-click HID-compliant touch screen and select Update driver
    4. Select Browse my computer for drivers
    5. Select Let me pick from a list of available drivers on my computer
    6. Select any older driver from the list and click next
    7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

    If the methods above did not work, please don't hesitate to reach back and we'll perform different methods.

    Hope this help. Have a good day.

    Thank you,

    Jerico T.

    1 person found this answer helpful.
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