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Asus Laptop G16 frequent BSOD DPC_WATCHDOG_VIOLATION

Anonymous
2024-05-17T01:53:01+00:00

Hi,

My laptop is ASUS Zephyrus G16 2024, which I use for work. For almost a month now, I've been experiencing frequent BSODs.

I've tried to fix it several times, but the issue persists.

Usually, when I finish work, I put the laptop into "Sleep" mode.

However, the next day when I come back to work, I find that it has restarted on its own. Upon checking the Event Viewer, I discovered that BSODs are occurring periodically.

Here are the Dump Files attached:

Minidump.zip

Currently, all device drivers have been reinstalled, and Asus Armoury Crate has been removed and replaced with G-Helper, but the issue still occurs.

Please assist further. Thank you.

Zephyrus G16 2024:

OS Name Microsoft Windows 11 Home

Version 10.0.22631 Build 22631

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name BIN-G16

System Manufacturer ASUSTeK COMPUTER INC.

System Model ROG Zephyrus G16 GU605MV_GU605MV

System Type x64-based PC

System SKU

Processor Intel(R) Core(TM) Ultra 9 185H, 2500 Mhz, 16 cores, 22 logical processors

BIOS Version/Date American Megatrends International, LLC. GU605MV.319, 2024/4/22

SMBIOS Version 3.6

Embedded Controller Version 3.18

BIOS Mode UEFI

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Product GU605MV

BaseBoard Version 1.0

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Not Available

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale Taiwan

Hardware Abstraction Layer Version = "10.0.22621.2506"

Username Bin-G16\asd20

Time Zone Taipei Standard Time

Installed Physical Memory (RAM) 32.0 GB

Total Physical Memory 31.6 GB

Available Physical Memory 18.1 GB

Total Virtual Memory 42.6 GB

Available Virtual Memory 27.6 GB

Page File Space 11.0 GB

Page File C:\pagefile.sys

Kernel DMA Protection On

Virtualization-based Security Not enabled

Windows Defender Application Control policy Enforced

Windows Defender Application Control User Mode Policy Off

Device Encryption Support Not Available

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

Name NVIDIA GeForce RTX 4060 Laptop GPU

PNP Device ID PCI\VEN_10DE&DEV_28E0&SUBSYS_35F81043&REV_A1\4&6AD973D&0&0008

Adapter Type NVIDIA GeForce RTX 4060 Laptop GPU, NVIDIA compatible

Adapter Description NVIDIA GeForce RTX 4060 Laptop GPU

Adapter RAM 1,048,576 bytes

Installed Drivers C:\Windows\System32\DriverStore\FileRepository\nvamsi.inf_amd64_713c576b7c46e314\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvamsi.inf_amd64_713c576b7c46e314\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvamsi.inf_amd64_713c576b7c46e314\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvamsi.inf_amd64_713c576b7c46e314\nvldumdx.dll

Driver Version 31.0.15.5222

INF File oem115.inf (Section237 section)

Color Table Not Available

Color Table Entries 4294967296

Resolution 1920 x 1080 x 60 hertz

Bits/Pixel 32

Memory Address 0x89000000-0x89FFFFFF

Memory Address 0x0000-0x1FFFFFF

IRQ Channel IRQ 4294967248

Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVAMSI.INF_AMD64_713C576B7C46E314\NVLDDMKM.SYS (31.0.15.5222, 57.30 MB (60,078,616 bytes), 2024/5/15 09:38 AM)

Name Intel(R) Arc(TM) Graphics

PNP Device ID PCI\VEN_8086&DEV_7D55&SUBSYS_37781043&REV_08\3&11583659&0&10

Adapter Type Intel(R) Arc(TM) Graphics Family, Intel Corporation compatible

Adapter Description Intel(R) Arc(TM) Graphics

Adapter RAM 128.00 MB (134,217,728 bytes)

Installed Drivers C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7bedce24879dab9c\igd9trinity64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7bedce24879dab9c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7bedce24879dab9c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7bedce24879dab9c\igd12umd64.dll

Driver Version 31.0.101.5235

INF File oem137.inf (iMTL_7D55_w10_DS section)

Color Table Not Available

Color Table Entries 4294967296

Resolution 2560 x 1600 x 240 hertz

Bits/Pixel 32

Memory Address 0x20000000-0x20FFFFFF

Memory Address 0x10000000-0x1FFFFFFF

IRQ Channel IRQ 4294967253

Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_7BEDCE24879DAB9C\IGDKMDN64.SYS (31.0.101.5235, 52.78 MB (55,347,288 bytes), 2024/2/21 12:45 PM)

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Lester Bernard Reyes 78,510 Reputation points Independent Advisor
    2024-05-17T10:27:52+00:00

    Sure thanks and I hope it will be all good now.

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Answer accepted by question author

  1. Lester Bernard Reyes 78,510 Reputation points Independent Advisor
    2024-05-17T03:34:18+00:00

    Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, there is nothing to worry I am here to help, as per checking and analyzing the DMP file you have, there is an error in nvlddmkm.sys and nvrtxvad64v.sys, which is your Nvidia graphics card driver, for us to fix the issue kindly follow the steps below:

    We need to run a Clean installation of the Nvidia driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

    https://nvidia.custhelp.com/app/answers/detail/...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Additional note: If the issue persists, I suggest removing the GPU and placing it into another PCIe port available, however, if all fails, I recommend contacting a local technician to check the device for any hardware-related issues physically.

    Let me know how it goes and I hope that helps.

    Bernard

    1 person found this answer helpful.
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  1. Anonymous
    2024-05-17T09:07:56+00:00

    Hi Bernard,

    Thank you for your response and assistance.

    I have installed the drivers as you suggested.

    I will continue to monitor the laptop to see if any issues persist.

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