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How do I fix this crash when playing Borderlands 3?

Anonymous
2024-05-01T03:53:23+00:00

1.

Faulting application name: Borderlands3.exe, version: 4.20.3.0, time stamp: 0x00000000

Faulting module name: nvgpucomp64.dll, version: 31.0.15.5222, time stamp: 0x661840bf

Exception code: 0xc0000005

Fault offset: 0x000000000153c8ea

Faulting process id: 0x0x5290

Faulting application start time: 0x0x1DA9B795807AFFB

Faulting application path: D:\Epic Games\Borderlands3\OakGame\Binaries\Win64\Borderlands3.exe

Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_84b2c943d6816eb7\nvgpucomp64.dll

Report Id: 91a55e85-5c62-4d92-b554-d5ab358a305d

Faulting package full name: 

Faulting package-relative application ID: 

2.

Fault bucket 1318092189597053905, type 5

Event Name: RADAR_PRE_LEAK_64

Response: Not available

Cab Id: 0

Problem signature:

P1: Borderlands3.exe

P2: 4.20.3.0

P3: 10.0.22631.2.0.0

P4: 

P5: 

P6: 

P7: 

P8: 

P9: 

P10: 

Attached files:

\?\C:\Users\fatpa\AppData\Local\Temp\RDR213A.tmp\empty.txt

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.78953938-32cc-4dd6-b655-006365f1eb93.tmp.WERInternalMetadata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.3b95cf0d-f445-49ed-868a-c2c8401c011f.tmp.csv

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.87a93d2a-42cf-4939-bab9-7a7635011f3e.tmp.txt

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.05f992e2-a5a1-452d-86d6-03892276c7bd.tmp.xml

These files may be available here:

NULL

Analysis symbol: 

Rechecking for solution: 0

Report Id: 20015ee2-4eea-48d4-b94e-774f9af502ff

Report Status: 268435456

Hashed bucket: 4fcb194c10805689624acddce62633d1

Cab Guid: 0

3.

Fault bucket 1601771568743977962, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Borderlands3.exe

P2: 4.20.3.0

P3: 00000000

P4: nvgpucomp64.dll

P5: 31.0.15.5222

P6: 661840bf

P7: c0000005

P8: 000000000153c8ea

P9: 

P10: 

Attached files:

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.abd0e5b2-784c-4104-8974-63ba9f1c6e7b.tmp.dmp

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.2c5e3ec5-e7a8-4d5e-bba6-94eefcd97bb7.tmp.WERInternalMetadata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.fed71565-e531-416e-a29c-3eb4ce7b9fcc.tmp.csv

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.40173d86-2250-4f9b-a3fc-c16a01fff9eb.tmp.txt

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c9cd7faf-7414-4559-8903-6a427b2170b6.tmp.xml

These files may be available here:

\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Borderlands3.exe_b81c34cd7a79e34e9813b6bb1e1862ba90accb_b77b391f_2ec5b5ba-42fb-49e2-acf8-209f3c8f4d55

Analysis symbol: 

Rechecking for solution: 0

Report Id: 91a55e85-5c62-4d92-b554-d5ab358a305d

Report Status: 268435456

Hashed bucket: 872a497d2f685e9ab63aa2c1564e13ea

Cab Guid: 0

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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3 answers

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  1. Anonymous
    2024-05-15T01:55:47+00:00

    Hello, Ian Angel1.

    Thanks for your reply.

    Your comment reminds me of something that could be related to Intel CPUs.

    I saw a news article before:

    Intel's 13th and 14th generation CPUs were causing system crashes, with error messages related to NVIDIA's discrete graphics cards.

    NVIDIA publicly blamed Intel, and Intel acknowledged the issue.

    You can try searching for such news articles; I can't remember where I saw it.

    If there are any updates, please feel free to reply.

    Best regards.

    Malygos - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2024-05-15T01:44:03+00:00

    Thanks for your reply! After my Question Post I have underclocked my i7-13700k CPU to 5.0 Ghz P-core and 4.0 Ghz E-core. Crashes have seemed to stop in a variety of games, but I will try your solutions if the crashes reappear.

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  3. Anonymous
    2024-05-13T09:30:03+00:00

    Hello, Ian Angel1.

    Welcome to Microsoft Community.

    I have some ideas.

    Could you share the hardware configuration?

    (Open Windows Run with Win+R -> Type "dxdiag" to open -> Share the information provided there)

    Is the issue only occurring with this game?

    I noticed that you mentioned the file nvgpucomp64.dll in the information you provided.

    Have you tried updating your graphics card driver?

    Thank you for your patience and cooperation.

    If there are any updates, please feel free to reply.

    Best regards.

    Malygos - MSFT | Microsoft Community Support Specialist

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