Sorry to hear that the steps did not fix the issue. Kindly perform in-place repair on your windows computer to fix any corrupted windows system files
In-Place Repair
- In-place repair/upgrade or repair reinstall is a process of re-installing Windows WITHOUT touching any of your applications or personal files. In this way if there's any data corruption, damaged system files or missing system files on your computer, this repair will fix or repair them.
To start we need to download an ISO file of Windows 10 and save it to your computer. Please follow the instruction on the link below to create an ISO file.
Note: You don't have to create a bootable drive, just download the ISO file, save it in your computer and run it.
https://support.microsoft.com/en-us/help/402819...
After the ISO is created, follow the steps below on how to perform repair install on your computer.
Note: Please make sure that you're signed in or have administrator rights to be able to proceed for the repair install.
- Unplug all external hardware except mouse, keyboard and LAN cable.
- Disable or uninstall any third-party antivirus program/application to prevent them from interfering with the repair install.
- Run the ISO file that you downloaded, if there's a prompt asking you "Do you want to allow this app to make changes to your device?" Click Yes
- Windows 10 setup will open, read the license terms then Click Accept button.
- Select Upgrade PC now then click Next button.
- Wait for a few moment until you see the Ready to install window, click Install button to start the installation process.
- Once the installation begins, your computer will restart several times. Wait until the installation process is 100% completed.
- After the installation, select the account that you want to login then click Next.
- Choose the Privacy settings you preferred for your computer and click Accept.
- You will have an option to use Cortana or not, I would recommend select the button Use Cortana.
- The In-place Repair/Upgrade is done, you can now sign in to your computer.
This process will take some time to complete so you need to be very patient in waiting until the process completes. Once done , restart your computer and check if the issue is resolved.
Feel free to reach back if you need any further assistance.
Hope this help. Have a good day.
Thank you,
Jerico T.