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valorant BDOS, even after clean install.

Anonymous
2024-06-13T22:33:11+00:00

hello everyone!

to preface all of this, i recently upgraded to windows 11. none of this happened on windows 10.

when opening valorant, my pc spits a BDOS at me with the stop code “memory_management” and vgk.sys right beneath it, which is the .sys file for vanguard.

i have been talking to riot for three days now troubleshooting and nothing has worked, they have given up and suggested taking it to someone or downgrading to windows 10. (i would do this but i JUST did a clean reinstall of windows 11 and would rather not go through that process again just for it not to work.)

i have run a memory diagnostic test, no errors. all drivers up to date. pc performance is fine, HD/SDD health ok and already defragged, have whitelisted valorant, vanguard, and riot client to bypass my firewall, and a handful of other suggestions

i’m not sure what else to do, this only happens with valorant.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-06-14T00:55:15+00:00

    Hello

    My name is Michael Carroll, and I am a Microsoft Independent Advisor. I'd be more than happy to assist you. I'm so sorry that you are experiencing this issue. Don't worry; I'll do everything I can to help you.

    It seems like you're experiencing a persistent issue with Valorant causing a Blue Screen of Death (BSOD) with the "memory_management" error related to vgk.sys (Vanguard driver). Here are some additional steps and considerations you can try to troubleshoot and resolve the issue:

    1. Ensure Vanguard and Valorant are Fully Updated

    Make sure both Vanguard (anti-cheat system) and Valorant itself are fully updated to their latest versions. Sometimes, compatibility issues arise with new Windows updates that require corresponding updates from game developers.

    1. Run Valorant in Compatibility Mode

    Right-click on the Valorant shortcut or executable file.

    Go to Properties -> Compatibility tab.

    Check "Run this program in compatibility mode for" and select a previous version of Windows that was stable for you (e.g., Windows 10).

    Apply the changes and try launching Valorant again.

    1. Disable Overclocking and XMP/DOCP Profiles

    If you have overclocked your CPU or enabled XMP/DOCP profiles for RAM, revert them to default settings temporarily to rule out stability issues caused by overclocking.

    1. Update BIOS and Drivers

    Ensure that your motherboard BIOS and all drivers (especially graphics card drivers) are up to date. Visit the manufacturer's website to download and install the latest versions.

    1. Check for System File Corruption

    Open Command Prompt as Administrator.

    Run the following command to check for system file corruption:

    bash

    Copy code

    sfc /scannow

    If any integrity violations are found and repaired, restart your computer and check if the issue persists.

    1. Perform a Clean Boot

    Perform a clean boot to start Windows with a minimal set of drivers and startup programs:

    Press Win + R, type msconfig, and press Enter.

    Go to the Services tab, check "Hide all Microsoft services," then click "Disable all."

    Go to the Startup tab and click "Open Task Manager."

    Disable all startup items.

    Restart your computer and try launching Valorant again.

    1. Check for Hardware Issues

    Ensure your RAM modules are properly seated.

    Run a more thorough memory test using tools like Memtest86 to check for any intermittent RAM issues.

    1. Contact Riot Support Again

    Provide them with detailed information about the steps you've already taken and the results.

    Ask if there are any specific logs or diagnostic tools they can provide to further troubleshoot Vanguard-related issues.

    1. Consider Rolling Back to Windows 10

    If all else fails and you suspect the issue is related to compatibility with Windows

    11, consider rolling back to Windows 10 until a more stable solution is available.

    Additional Tips:

    Monitor your system temperatures using software like HWMonitor to ensure your components are not overheating.

    Keep an eye on any new Windows updates that may address compatibility issues with Vanguard or Valorant.

    Suppose none of these steps resolve the issue. In that case, it might indeed be beneficial to consider downgrading to Windows 10 temporarily, especially if the game is crucial for you and you're encountering frequent crashes.

    Remember to back up important data before making any major changes to your system.

    I hope these steps help you resolve the issue. If you still have problems, please reply with any missing details, screenshots, and other important information needed.

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