My Game Keeps Crashing

Hello again! Let's address the remaining steps and the new information you've provided.

Regarding the clean boot, it could indeed offer valuable insights into whether background processes are contributing to the problem.

Using DDU is another worthwhile step to consider, given its potential to rectify driver-related issues.

Concerning underclocking, I suggest stress testing the GPU/CPU without underclocking initially to ascertain if the system remains stable. Monitoring temperatures during stress tests will provide valuable data regarding their performance.

As for the clean installation of Windows, it's a step worth considering as a final resort to ensure a fresh environment for troubleshooting.

NVIDIA OpenGL Driver Warning:

Reinstalling the driver using DDU should help resolve this.

Crash Dump Analysis:

The specific error (INVALID_POINTER_READ_c0000005_BellwrightGame-Win64-Shipping.exe!Unknown) suggests that the game is trying to read from an invalid memory address.

I'm confident we'll make further progress with these additional steps. Let's continue working through them systematically to pinpoint and resolve the underlying issue.

Thank you very much for reaching out! As an Independent Advisor and fellow Microsoft user, I'm more than happy to assist you.

It appears that your system exceeds the minimum and recommended requirements for running the game Bellwright. Here are some possible steps you can take to resolve the issue:

1. Check RAM:
   • Open the Windows Memory Diagnostic tool through Windows Search.
   • Select "Restart now and check for problems (recommended)".
   • Follow the instructions if any issues are found.
2. Scan for Malware:
   • Use a reliable antivirus program to perform a full system scan.
   • Remove any detected threats.
3. Disable Third-Party Antivirus:
   • Temporarily disable your antivirus program and check if the issue persists.
   • If the issue is resolved, consider switching to a different antivirus program.
4. Check for Windows Updates:
   • Go to Settings > Update & Security > Windows Update.
   • Check for updates and install any available updates.

Additional Considerations

• Reinstall the Game: Sometimes, reinstalling the game can resolve issues related to corrupted game files.
• Check Event Viewer: Continue to monitor the Event Viewer for any additional error messages that might provide more insight into the issue.

If the problem persists, it may be worth reaching out to the game's support team for further assistance

Please feel free to reach out if you require any additional assistance. I'm here to help!

Hello again! I've been trying a lot of stuff yesterday.

1. Update Graphics Drivers: I've updated the nvidia graphics drivers to the latest version.
2. Adjust Compatibility Settings: Right-click on the game's executable file, go to Properties > Compatibility, and try running the game in compatibility mode for an earlier version of Windows.
3. Check for Software Conflicts: I've closed every single background software.
4. Reinstall the Game: I've completely deleted the game files, even from the appdata folder and then reinstalled the game.
5. Check System Files: I've done the sfc scans and chkdsk scans.
6. Cooling and Hardware Checks: I've checked through afterburner to see if there was overheating while playing said game. The temperatures were in line with any other game that I play. GPU goes to around 70, CPU goes up to 85, which is normal for Ryzen 7.

Extra steps that I've tried are included:

• I've closed the nvidia overlay.
• I've updated to Windows 11.
• I've checked game integrity through Steam.
• I've turned of hardware-accelerated GPU scheduling on windows settings.

Things I've been meaning to try:

• Clean boot (might be different than just closing background apps.)
• Use Nvidia Control Panel debug mode.
• Use DDU and delete Nvidia drivers completely before reinstalling them for a fresh install of my graphic drivers.
• Underclock my gpu through Afterburner
• Check for failing cpu.
• As you suggested a clean install of Windows 11 through a usb device.

In the meantime, I've come across some Warnings on the event viewer. These were related to Nvidia OpenGL Driver. These Warnings do not appear when playing said game but usually when I startup my pc.

Source: NVIDIA OpenGL Driver

The description for Event ID 2 from source NVIDIA OpenGL Driver cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

DrvSetContext failed functionality indeterminant

(pid=16080 cncmd.exe 64bit)

The system cannot find the file specified

I've also put a crash dump file into WinDbg to analyze it. Here are the results.

They do reference **"**The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s." which might be a clue.

0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 281

    Key  : Analysis.Elapsed.mSec
    Value: 519

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 93

    Key  : Analysis.Init.Elapsed.mSec
    Value: 12089

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 352

    Key  : Failure.Bucket
    Value: INVALID_POINTER_READ_c0000005_BellwrightGame-Win64-Shipping.exe!Unknown

    Key  : Failure.Hash
    Value: {7761b02b-f851-737a-dd90-d287c61c4514}

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 1261

    Key  : Timeline.Process.Start.DeltaSec
    Value: 1038

    Key  : WER.OS.Branch
    Value: ni_release

    Key  : WER.OS.Version
    Value: 10.0.22621.1

    Key  : WER.Process.Version
    Value: 5.3.2.0

FILE_IN_CAB:  UEMinidump.dmp

CONTEXT:  (.ecxr)
rax=000001d087a987f8 rbx=000001d087a987f0 rcx=0000000000000000
rdx=0000000000020040 rsi=000001d08a190040 rdi=00007ff7b33b7600
rip=00007ff7ab36445a rsp=00000082a984f0e0 rbp=00007ff7b33af500
 r8=0000000000000000  r9=000000001a005558 r10=00007ff7b107a670
r11=00000082a984f320 r12=00007ff7b3630c40 r13=0000000000000000
r14=000001d08a190040 r15=0000000000000001
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
BellwrightGame_Win64_Shipping!png_get_io_chunk_name+0x3f617a:
00007ff7`ab36445a 8b4a08          mov     ecx,dword ptr [rdx+8] ds:00000000`00020048=????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007ff7ab36445a (BellwrightGame_Win64_Shipping!png_get_io_chunk_name+0x00000000003f617a)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000020048
Attempt to read from address 0000000000020048

PROCESS_NAME:  BellwrightGame-Win64-Shipping.exe

READ_ADDRESS:  0000000000020048 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000020048

STACK_TEXT:  
00000082`a984f0e0 00007ff7`ab350b47     : 00000000`00000000 00007ff7`b3630c40 00007ff7`b3630c40 00007ff7`ab4e1bfc : BellwrightGame_Win64_Shipping!png_get_io_chunk_name+0x3f617a
00000082`a984f130 00007ff7`ab350cf6     : 00000082`a984f1c8 00000000`00000001 00000000`00000000 000001d0`8a190040 : BellwrightGame_Win64_Shipping!png_get_io_chunk_name+0x3e2867
00000082`a984f180 00007ff7`ab35111c     : 40fb8e2a`021324bb 00000000`00000001 00000000`00000000 000001d0`89710000 : BellwrightGame_Win64_Shipping!png_get_io_chunk_name+0x3e2a16
00000082`a984f1b0 00007ff7`ade3b644     : 00007ff7`b3630e00 00000000`00000004 00000000`000003f6 00000004`00000000 : BellwrightGame_Win64_Shipping!png_get_io_chunk_name+0x3e2e3c
00000082`a984f1f0 00007ff7`ade43871     : 00007ff7`b3631600 00000000`00000001 000001d0`d0b5ece0 00007ff7`ade427a7 : BellwrightGame_Win64_Shipping!src_strerror+0x1d1adb4
00000082`a984f250 00007ff7`ade453b7     : 00000000`000002d5 00007ff7`ade4859d 00007ff7`b3631600 00000000`fff00000 : BellwrightGame_Win64_Shipping!src_strerror+0x1d22fe1
00000082`a984f330 00007ff7`ad99c5db     : 000001d1`122708b8 00000000`00000001 00000082`a984f470 000001d0`d0b5ece0 : BellwrightGame_Win64_Shipping!src_strerror+0x1d24b27
00000082`a984f370 00007ff7`ad82bd9e     : 00000001`00245f67 000001d0`cf853300 00000000`00000000 000001d0`00000000 : BellwrightGame_Win64_Shipping!src_strerror+0x187bd4b
00000082`a984f570 00007ff7`adf7b0b5     : 00000082`a984f780 000001d0`a984f700 00000082`a984f700 00000000`00000000 : BellwrightGame_Win64_Shipping!src_strerror+0x170b50e
00000082`a984f680 00007ff7`adf82e1e     : 00007ff7`b3286820 00000082`a984fa00 00000000`00000000 000001d0`00000001 : BellwrightGame_Win64_Shipping!src_strerror+0x1e5a825
00000082`a984f9a0 00007ff7`adf82e9a     : 00000000`00000013 000001d0`87e07b80 00000000`00000000 00000000`00000000 : BellwrightGame_Win64_Shipping!src_strerror+0x1e6258e
00000082`a984faf0 00007ff7`adf83ef0     : 000001d0`87e07b80 00000000`00000000 00000000`00000000 00000000`00000000 : BellwrightGame_Win64_Shipping!src_strerror+0x1e6260a
00000082`a984fb30 00007ff7`adf8c7e4     : 00000000`0000000a 00007ffb`884a585c 000001d0`83eb1447 00000000`00000000 : BellwrightGame_Win64_Shipping!src_strerror+0x1e63660
00000082`a984fb70 00007ff7`b0f05542     : 00000000`0000000a 00007ff7`b0f055b9 00000000`00520050 000001d0`83dc0000 : BellwrightGame_Win64_Shipping!src_strerror+0x1e6bf54
00000082`a984fbb0 00007ffb`8944257d     : 00000000`00000000 00000000`00000000 00000000`00000000 00007ffb`63800000 : BellwrightGame_Win64_Shipping!NVSDK_NGX_VULKAN_Shutdown1+0x1c4df2
00000082`a984fbf0 00007ffb`8a8caa48     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1d
00000082`a984fc20 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28

STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  BellwrightGame_Win64_Shipping+3f617a

MODULE_NAME: BellwrightGame_Win64_Shipping

IMAGE_NAME:  BellwrightGame-Win64-Shipping.exe

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_BellwrightGame-Win64-Shipping.exe!Unknown

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  5.3.2.0

FAILURE_ID_HASH:  {7761b02b-f851-737a-dd90-d287c61c4514}

Followup:     MachineOwner
---------

Thank you for your detailed response and for taking proactive steps to troubleshoot the issue. It's great to see your thoroughness in addressing each potential cause.

Regarding your consideration of upgrading to Windows 11, it's entirely understandable if you're hesitant. Before considering such a major update, another option you might explore is utilizing the media creation tool to reinstall Windows 10. This could help us further discern whether the problem lies within the software or elsewhere.

Before proceeding with a reinstallation, here are some additional steps you can try:

1. Update Graphics Drivers: Make sure your NVIDIA GeForce RTX 4070 Ti drivers are up to date. Visit the NVIDIA website to download the latest drivers and perform a clean installation.
2. Adjust Compatibility Settings: Right-click on the game's executable file, go to Properties > Compatibility, and try running the game in compatibility mode for an earlier version of Windows.
3. Check for Software Conflicts: Close unnecessary background applications, especially those that might interfere with gaming, such as Discord, MSI Afterburner, or GeForce Experience.
4. Reinstall the Game: Completely uninstall the game, including any residual files in the installation directory, and then reinstall it. This can resolve issues related to corrupted game files.
5. Check System Files: Run the System File Checker again to ensure no system files are corrupted. Open Command Prompt as an administrator and type sfc /scannow.
6. Cooling and Hardware Checks: Ensure your system is not overheating. Clean your PC's fans and ensure proper ventilation. Overheating can cause crashes.

Feel free to try these steps before considering a reinstallation. Your dedication to resolving this matter is commendable, and I'm confident we'll find a solution together. Please keep me updated on any developments.

Hello Munkhbayar! Thank you for your swift response. I would like to address your points directly if that is ok.

Possible Causes and Solutions

1. Memory Corruption (Faulty RAM):
   • Action: I have ran the Windows Memory Diagnostic aswell as memtest86. The Windows Diagnostic was short and provided no errors. The memtest86 one took 7 hours but also provided no errors. Seems liek RAM is not faulty.
2. Malware Infection:
   • Action: I have performed scans before but I have downloaded another antivirus software temporarily and done a new scan. The scan provided no malware.
3. Outdated or Corrupt Disk Drivers:
   • Action: I have updated my disk drives. More importantly the one that the game was on. It was an ADATA SX6000PNP. I have also done a diagnostic scan of my ssd on which the game was installed. That also provided no errors.
4. Incompatible Software or Failed Windows Update:
   • Action: I think this is where the problem lies. I might try updating to Windows 11 and update the post on the outcome.
5. Third-Party Antivirus Interference:
   • Action: I have no Third-Party Antivirus Software installed. I only use Windows Defender. Sometimes for full pc scans I download them but then remove them afterwards.