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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, I am Dave, I will help you with this.
Press and hold the power button on the case of our PC for 5 - 10 seconds to perform a hard shut down, wait a few seconds, then start your PC, does it boot into Windows normally?
If not, what happens on the screen when you try to start your PC?
