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My PC is randomly crashing while playing Honkai Star Rail. At random moments the game will freeze, at that point I can still ALT+TAB for a while but I can't close the program even with task manager. After a while the whole pc will freeze. Next it will either reboot in boot menu, or blue screen and then start up again in boot menu.
Tried to check the minidump files, 2 of them are empty and i don't understand what is wrong from the 3rd one
I updated my BiOS, but it didn't help.
Here are the minidump files https://drive.google.com/drive/folders/1zvPQqtWB9KDZcW3OxvFNhala2sGQhEp-?usp=drive_link
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Answer accepted by question author
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Answer accepted by question author
Hi,
Kayece here, An Independent advisor and a user just like you. I will be happy to assist you today.
The minidump refers to the ZFGameBrowser, which loads the news and web-based events and allows web browsing inside a game.
Does this happen on your other online games?
Please try the steps below and see if this will help with the issue.
Find the ZFGameBrowser.exe in the plugins folder of Honkai Star Rail game installation. Right-click on it and then go to Properties > Compatibility Tab > Check "Run this program in compatibility mode mode" > Select Windows Vista > Check "Run this program as an administrator" > restart your device.
Source: https://www.reddit.com/r/Genshin_Impact/comment...
If the issue is not solved, CLEAN uninstall the game, and restart your device. Install the game again.
If none of the above works, try the following troubleshooting below. If the first steps do not work, proceed to the next step.
*If this only happens with Honkai Star Rail, please visit their support site and make a support request.
*Please run an anti-virus and check for malware on your device.
*Perform sfc and run the DISM command to check, scan, and restore the health of the system files by following the steps below.
*On powershell (admin), enter each command below:
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
After all has been processed, Restart your device
*Please perform a clean boot.
https://support.microsoft.com/en-us/topic/how-t...
*Create a local user or administrator account and see if the issue persists there.
https://support.microsoft.com/en-us/windows/cre...
If you need more, help let me know.
Stay Safe
